Community Manager Job at Lancaster Campus in Raleigh

Overview

Excellent opportunity for experienced Community Manager!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Community Manager reports to the Regional Manager. This position is responsible for managing all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition.

• Manage all actions that involve and / or influence the property
• Review occupancy reports to ensure thatthey arein accordance with applicable laws, rules and regulations
• Conduct surveys of local rental rates and participate in establishing rental rates
• Conduct analyses of operating expenses
• Create and implement an innovative management plan including an operating and capital budget
• Study housing demands andrecommend new policies and physical changes as appropriate to remain competitive
• Implement resident retention programs
• Direct the administrative activities of office staff
• Establish performance goals for the on-site staff and direct staff toward their completion
• Coordinate and supervise activities of all contracted services
• Physically inspect the property daily or assign qualified personnel to perform the task in absence
• Prepare and review all periodic reporting, either routine or unscheduled
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Report accidents, environmental issues and possible legal problems immediately
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
• Provide first-class customer service to residents
• Select, train, motivate, coach, counsel and discipline on-site personnel
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for resident / community directors and student resident / community advisors
• Establish effective working relationships with safety and health officials
• Actively network in local professional and civic organizations, as well as with local higher education officials
• Manage the property’s public relations
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
• Investigate resident disturbances, violations and / or complaints; resolve problems in accordance with established laws and regulations
• Manage resident issues involving needs for mediation and adjudication
• Manage evictions and resident unit transfers as needed
• Participate in due diligence process if property is acquired / sold

Qualifications

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