Shift Lead

Experience culinary excellence and lifestyle luxury at Maü Miami, where dining is more than just a meal it's an adventure.

Located in the heart of midtown, Maü is a sanctuary of culinary innovation and indulgence. Our dedication to exceptional service, mouthwatering cuisine, and unbeatable pricing sets us apart in the vibrant Miami dining scene.

Every dish at Maü is crafted to surprise and delight, with a menu showcasing the finest Mediterranean ingredients for a symphony of flavors that ignite the senses.

From the ambiance to the impeccable service, every detail at Maü is curated to perfection. Our commitment to affordability means that everyone can savor the Maü lifestyle without compromise.

Whether it's a leisurely lunch with friends, a romantic dinner for two, or a special event, Maü Miami invites you to immerse yourself in a world of culinary delight and unparalleled hospitality.

Position Overview :

As a Shift Leader at Maü Miami, you will play a pivotal role in ensuring that every guest's experience exceeds their expectations.

You will lead by example, embodying our commitment to culinary excellence, exceptional service, and attention to detail.

Your responsibilities will encompass both operational and customer-facing duties, as you strive to create a memorable dining experience for each patron.

Responsibilities :

Team Leadership : Lead and motivate a team of servers, hosts, and other front-of-house staff to deliver outstanding service consistently.

Provide guidance, support, and constructive feedback to foster a positive work environment.

Service Excellence : Ensure that all guests receive prompt, courteous, and personalized service throughout their dining experience.

Monitor service quality and address any issues or concerns promptly and professionally.

Operations Management : Oversee daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.

Coordinate with kitchen staff to ensure timely and efficient food preparation and delivery.

• Guest Relations : Interact with guests to ensure their satisfaction and address any inquiries or special requests. Handle guest complaints or concerns with empathy and professionalism, striving to resolve issues to their satisfaction.
• Training and Development : Conduct training sessions for new and existing staff to enhance their product knowledge, service skills, and overall performance.

Identify opportunities for skill development and career advancement within the team.

Safety and Compliance : Maintain a safe and sanitary work environment in compliance with health and safety regulations.

Enforce restaurant policies and procedures to ensure adherence to industry standards and best practices.

Promotional Activities : Assist in promoting special events, promotions, and menu offerings to attract and retain guests.

Collaborate with the marketing team to develop strategies for increasing restaurant visibility and driving revenue.

Qualifications :

• Previous experience in a supervisory or leadership role in the hospitality industry, preferably in a high-volume restaurant environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and staff at all levels.
• Exceptional organizational and time management abilities, capable of multitasking in a fast-paced setting.
• Proficiency in restaurant POS systems and basic computer skills.
• Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer :

• Competitive hourly wage.
• Opportunities for growth and advancement within the company.
• A dynamic and supportive work environment.
• Employee discounts on meals.

Join Maü Miami and be a part of a team dedicated to creating unforgettable culinary experiences. We look forward to welcoming you to our kitchen!