Director of Customer Success

A company is looking for a Director of Customer Success (Remote - US East Coast).

Key Responsibilities

Build, lead, and mentor a high-performing team of Customer Success Managers, Customer Success Engineers, and TechOps Engineers

Own the full customer journey, ensuring consistent delivery of value through onboarding, support, and renewals

Develop operational excellence through segmentation models, playbooks, and performance metrics reporting

Required Qualifications

7+ years in Customer Success, Account Management, or Post-Sales leadership, preferably in SaaS and on-prem infrastructure software

Experience managing both relationship-focused and technical / implementation-focused teams

Proven track record of improving Net Revenue Retention, onboarding efficiency, and customer satisfaction

Strong leadership skills with experience in scaling teams

Data-driven approach to strategy and execution