Director of Customer Partner (End to End)

Director Of Customer Partner (E2E)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Director of Customer Partner (E2E), you will be responsible for overseeing the full spectrum of Revenue Cycle Management (RCM) services for assigned customer accounts. Every day, you will ensure seamless integration and execution of RCM processes, drive operational excellence, and foster strong client relationships to achieve business objectives and maximize customer satisfaction. To thrive, you must be a dynamic and hands-on leader, possessing exceptional interpersonal skills and the ability to seamlessly collaborate with clinical and administrative teams. Your strong organizational and time management skills, coupled with a meticulous attention to detail and a focus on accuracy and compliance, will be key to your success.

Here's What You Can Expect

• Serve as the primary contact for assigned customers, managing the end-to-end RCM partnership to ensure client satisfaction.
• Develop and execute strategic plans to optimize RCM processes, drive operational excellence, and achieve business objectives.
• Monitor key performance indicators (KPIs), provide regular reporting, and facilitate executive-level business reviews.
• Lead cross-functional teams to resolve complex issues and implement continuous improvement initiatives across the RCM lifecycle.
• Prepare and present insightful reports on revenue cycle performance to senior management, driving informed decision-making.

Qualifications

For this US-based position, the base pay range is $112,718.72 - $187,269.24 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 20.00%.