HR Business Partner

JOB DESCRIPTION

Position Title : HR Business Partner

Franchise Organization / Location : Heartland Restaurant Group

Reports To : HR Director

Located : This is a full-time, on-site position based at the Forest Hills Corporate Office, Pittsburgh, PA, Monday through Friday.

Salary : $60,000 yearly

Overview : The HR Business Partner (HRBP) serves as a strategic and operational partner to Operations leadership, supporting multiple Dunkin’ locations. This role aligns HR strategies with business goals by driving performance, retention, and compliance across a high-volume, hourly workforce. The HRBP provides hands-on support to district and store managers while ensuring HR policies and programs are implemented consistently and effectively.

Key Responsibilities

• Perform a wide range of HR administrative functions, including system troubleshooting, password resets, data maintenance, and HRIS user support.
• Conduct comprehensive HR audits of recruitment, onboarding, benefits, compliance, and employee relations processes to identify opportunities for improvement.
• Lead employee relations investigations, coach managers on corrective actions, and ensure consistent policy application.
• Analyze turnover, staffing, and engagement metrics to identify root causes and recommend effective retention strategies.
• Conduct and review background checks; prepare offer letters, and ensure all new hire documentation is accurately completed.
• Lead HR technology and automation initiatives to enhance reporting accuracy and process efficiency.
• Develop HR metrics dashboards, training materials, and tools for management teams.
• Collaborate with the HR Director to enroll new hires in benefits, maintain ACA compliance, and support ongoing benefits communication.
• Consult on policy updates and employee handbook revisions in accordance with federal and state regulations.
• Provide guidance on performance management, employee engagement, and recognition programs.
• Support the recruitment and onboarding of management and hourly team members, ensuring compliance with background and I-9 requirements.
• Facilitate leadership, compliance, and culture-based training for General Managers and shift leaders.
• Partner with Payroll to ensure accurate and timely employee data within HRIS systems (Paycom and ADP Workforce Now).
• Support special initiatives such as open enrollment optimization, manager development programs, and HR compliance training.
• Assist with Workers’ Compensation administration, reporting, and compliance; lead safety committee initiatives.

Qualifications