Benefits Coordinator

Benefits Coordinator

Location : Pittsburgh, Pennsylvania Compensation : $20 - $22 hourly Position Title : Benefit Coordinator - Leaves Reports To : Supervisor - Benefits

Position Summary : Responsible for the daily administration, support and proactive oversight of Associate Benefits, primarily in the following areas : leave of absence and disability claims, FMLA procedures and records maintenance, compliance and communication of state and / or city-specific paid medical leave policies, paid sick leave, and promotion / utilization of parental programs. Provides high-level customer service to Associates and HR Business Partners (HRBPs) with knowledge of company benefit programs, policies and procedures.

Key Responsibilities :

• Administer leave of absence and disability claims, abiding by all federal and state laws as well as policies and procedures and create / present communications to HRBPs and company as necessary
• Work proactively and closely with Associates, internal HR partners, legal, business teams and vendors
• Stay current on all compliance related laws and regulations; specifically paid sick leave, FMLA updates, and legislation related to the pandemic
• Work closely with internal departments to coordinate and implement updates in payroll systems to ensure compliance with mandated laws and regulations, as they pertain to leaves
• Coordinate and manage administrative processes for parental leave, sick pay, related policies and programs
• Conduct administrative processes related to short-term disability, long-term disability, life insurance, and AD&D claims and benefits
• Process timely HRIS adjustments to enable / disable Associate system access; make necessary PTO adjustments
• Complete and submit assigned vendor bills and update benefit billing spreadsheets monthly
• Evaluate programs, conduct benchmarking and identify areas of opportunity leveraging vendor reporting systems and consultant relationships
• Maintain spreadsheets, process mailings timely, file weekly, and submit information to payroll and internal partners as required
• Utilize the Benefits Hotline (Cisco), answer phone throughout the workday, answer voicemails and emails professionally and timely, ensuring internal partners and vendors are given industry-leading customer service
• Support the communication efforts and execution of the following benefit programs : parenting benefits, fertility management, caregiving and additional leave programs
• Cross-train in the following areas to gain a high-level understanding of benefit program offerings, team responsibilities, and to guide associate questions : Medical, dental, vision, life insurance, dependent care FSA, medical FSA, health savings account, COBRA, unemployment, employee assistance programs
• Be familiar with the processes around enrollments, changes and terminations on HRIS and benefits self-service portal
• Assist team with annual Open Enrollment project plan and execution, as assigned
• Evaluate current processes, improve and create efficiencies on an ongoing basis
• Participate in annual surveys and benchmarking

Qualifications :

System One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.