The Busser is responsible for assisting the Servers in all duties. The Busser is responsible for maintaining the entire restaurant, including the dining room, storerooms, food pick-up area, and beverage station according to established cleanliness and stock standards.
The Busser maintains all assigned uniform guidelines and works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.
This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to the expected duties of the position.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :
- Work with servers to ensure proper guest service
- Coordinate table availability and constantly communicates with Server, Hostess, and Management to ensure tables are turned efficiently
- Serve water, coffee, and soft drinks, refilling when needed
- Perform all assigned duties as detailed in your opening, afternoon, and closing checklists
- Set and reset tables efficiently before, during, and after service periods to turn tables
- Attend pre-shift briefings and any scheduled meetings as directed by management
- Maintain complete knowledge of table / seat / station numbers, proper table set-ups, room capacity, hours of operations
- Be familiar with the guests on the reservation list, especially guests regarded as PIV and our regular guest’s requests / preferences
- Clean and maintain cleanliness of all tools and work areas and surfaces tables, chairs, restaurant floors / banquette, walls, woodwork, furniture, shelves, inside and outside of side stations black cloths, sinks, shelves, surfaces, cupboards, POS stations, etc.
and any other areas of the restaurant as specified on your checklists thoroughly and daily
- Clean and dry spillages, following our standards, immediately upon occurrence; never leave spills unattended
- Clear guest tables after each course and reset with appropriate settings
- Follow the order of service issued during training
- Resolve guest complaints, ensuring guest satisfaction
- Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
- Ensure that any breakage is reported and recorded at the end of every shift using the breakage form provided
- Maintain complete knowledge of correct maintenance and use of equipment
- Make sure all equipment is in good condition and continue replenishing stock throughout your shift
- Replenish wares inside stations throughout shift
- Maintain complete knowledge of proper table / tray set ups
- Complete closing duties as assigned
- Fold napkins to specifications
- Buff / polish all silverware and glasses as directed by management
- Stock up the restaurant’s side stations and expo line for the shift to specified par levels (glasses, cutlery, chinaware, condiments, napkins, tea cups, tea pots, sugar bowls, wiping cloths, trays, ;
- Prepare trash bins for service and maintain throughout shift
- Change sanitation buckets every two hours or as needed (if applicable)
- Use all chemicals in accordance with OSHA regulations and venue requirements
TRAINING REQUIREMENTS :
Tao Group Hospitality in-venue training
EDUCATION / WORKING KNOWLEDGE :
- Must have a minimum of one (1) years of experience as a Busser or Food Runner
- Knowledge of drink recipes
- Opening and closing duties
- Sanitation and safety
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and / or physical demands described here are representative of those a team member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write and verbally communicate
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Must be able to stand for extended periods of time
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Exposure to hot kitchen elements or cleaning materials
- Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors
- Office, Casino, Nightclub, Dayclub, Bar, Lounge, and / or Restaurant working environment
- May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment