Bilingual Customer Service Representative

Job Description

Job Description

Join Nicole Hupp & Associates, a dynamic agency located in the heart of Oswego, Illinois, committed to providing exceptional customer service. We are seeking an enthusiastic and positive Bilingual Customer Service Representative to join our team. With a welcoming environment and a focus on community engagement, our agency values diversity and inclusivity. As part of our team, you'll play a significant role in enhancing the customer experience by providing reliable, bilingual customer service support. You'll be the frontline ambassador in assisting our clients, ensuring their queries are addressed promptly and efficiently. If you thrive in a collaborative environment and enjoy helping people while working in a vibrant community-focused office, we invite you to apply for this rewarding opportunity and be part of a team that values positivity and open communication. Experience the satisfaction of a role where your contributions are recognized and valued!

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Responsibilities

Customer Interaction : Provide exceptional customer service to clients, both in-person and over the phone, ensuring a positive experience.

Bilingual Support : Assist English and Spanish-speaking customers, addressing their queries, and offering solutions effectively.

Issue Resolution : Efficiently resolve customer concerns and escalate issues to the appropriate department when necessary.

Product Knowledge : Stay informed about the company's products and services to provide accurate and relevant information to customers.

Feedback Collection : Gather and relay customer feedback to contribute to service improvement and innovation.

Database Management : Maintain accurate records of customer interactions and transactions using company systems.

Requirements

Language Skills : Fluency in both English and Spanish is required to perform bilingual communication effectively.

Experience : Previous experience in a customer service role is highly preferred to ensure familiarity with the responsibilities and tasks involved.

Communication Skills : Excellent verbal and written communication skills are necessary to interact with customers and team members effectively.

Interpersonal Skills : Strong interpersonal abilities are essential for building rapport with customers and resolving their queries satisfactorily.

Problem-solving : Ability to think critically and solve problems efficiently to ensure customer satisfaction.

Flexibility : Willingness to work varied shifts, including weekends and holidays, is essential to meet customer needs.

Technology Proficiency : Comfortable using computer systems and software to efficiently manage customer interactions and data entry.