$15.50/hr + Bonus - 2nd Shift - Inbound Sales Rep - Work from HomeSalelytics • Sarasota, FL, US

$15.50 / hr + Bonus - 2nd Shift - Inbound Sales Rep - Work from Home

Salelytics • Sarasota, FL, US

22 days ago

Job type

Full-time

Remote

Job description

Sales Associate

Responsible for answering inbound calls from business owners with new / renewals for their business cards. They are calling to confirm they received their card & they are getting a real person (YOU). You will make sure their card is setting them up for success; looking into additional cards / benefits / pay overtime options to upsell as a solution & meeting their needs.

Responsibilities

Sales Associate Functions

Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures
Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
Depending on client requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product / service offer
Agents should maintain established quality and completed calls per hour goals while supporting Salelytics goals and objectives
Maintain excellent product knowledge regarding product offers, pricing and upsells

General Associate Job Responsibilities

Exercise exceptional customer service skills in an effort to optimize each contact with the customer

Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations

Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner

Maintain required documentation in an accurate and timely manner using established systems

Maintain strict confidentiality of information provided by customer or data accessed within assigned systems

Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls

Establish and maintain a professional relationship with internal / external customers, team members and department contacts

Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Related Duties as Assigned

The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

Consequently, job incumbents may be asked to perform other duties as required

Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

Please contact your local Employee Relations representative to request a review of any such accommodations

Core Competencies

Problem Solving and Decision Making

Identifies and analyzes problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them

Is able to handle customer concerns with minimal assistance

Is able to escalate problems to supervisors and managers appropriately

Possesses good business sense and judgment to be able to resolve customer concerns on the spot

Always follows up as necessary and keeps the customer informed of the situation

Attention to Detail & Multi-Tasking

Has the ability to quickly and accurately scan for errors; relates to visual, numerical, and verbal data; also relates to generating and transmitting error-free products and work

Is capable of devoting optimal attention to a task or project to ensure it is completed to the highest quality standards. Is able to simultaneously manage several tasks / activities efficiently and effectively, using available resources and time constraints, and to achieve objectives in a timely, cost-effective manner with the highest-quality delivery possible

Planning & Organizing Work

Ability to schedule resources and one's own time in order to accomplish a goal; can include both short- and long-term schedules

Organizes work tasks to maximize quality and completeness

Basic Computer Knowledge & Orientation Toward Technology

Possesses basic computer knowledge and technological skills, including the ability to use search tools, browsers, and email programs

Also expresses an interest in and willingness to learn new technology

Basic and Applied Mathematical Skills

Possesses the ability to add, subtract, multiply, and divide, in support of work activities

Willing to Learn

Rapidly absorbs new information. Learns, remembers and applies new techniques or procedures

Is curious to learn new things and ways of doing the job

Delights in sharing best practices with others

Communication Skills

Communicates in a clear and convincing manner using oral and written forms

Is able to read, interpret, and apply written directions and guidelines

Listens attentively and ensures understanding of what is being said

Customer Service Orientation

Welcomes and acknowledges each customer with a sense of urgency and provides the customer with their full attention

Engages customers to identify their needs, address their issues, meet their expectations, and ensure their satisfaction

Always tries to help and assist the customer in a polite, respectful, and friendly manner

Challenges oneself to find new and innovative ways to enhance the customer experience

Acts as a trusted advisor to customers by offering products and services that truly meet their identified needs

Understanding and Negotiating with Others

Identifies with and understands the feelings, thoughts, and attitudes of customers and co-workers. Treats others with dignity and respect. Keeps the customer's or client's best interest at the heart of all decisions

Effectively works with customers and co-workers alike to produce agreement on a course of action or on outcomes that satisfy various interests; understands the other party's motives and tactics and strives to achieve a positive result for all parties involved

Is able to substantially influence the thoughts and actions of others; consistently convinces others to embrace a particular position or viewpoint, and / or to take a specific course of action

Openness to Feedback and Adaptability

Is always open to providing and receiving constructive feedback to / from others

Demonstrates the capacity to readily change actions, opinions or behavior based upon feedback from teammates and leaders

Is able to successfully adjust / adapt his / her approach when faced with multiple demands, shifting priorities, or rapid change; handles ambiguity well

Personal Stability

Remains controlled in the face of pressure, complaints or failure; has the ability to think rationally and logically despite considerable pressures

Copes well with setbacks

Is thick-skinned when dealing with irritable customers or co-workers

Integrity and Adherence to Policies and Procedures

Is a trusted associate with confidential information, goods, and products

Models the appropriate behaviors for others in the organization

Keeps confidences, admits mistakes, and does not misrepresent him / herself for personal gain

Can monitor self-activities and will do what was promised

Will admit mistakes

Always follows procedures and appropriate policies to minimize risks

Conscientious & Dependable

Is committed to achieving and maintaining high work standards

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2Nd Shift • Sarasota, FL, US

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