Future Builders Internship Program - Homebuilding - Customer Care

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their careers. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Program Summary

Lennar’s Customer Care Internship Program is a 10-week paid internship beginning in June for rising college seniors, in which associates apply theoretical knowledge gained in the classroom to real-world projects and challenges. The program will facilitate participants’ development of essential interpersonal and technical skills, and position associates for future career success and leadership opportunities. Associates will work alongside seasoned professionals, fostering a collaborative and inclusive workplace culture while contributing to impactful projects, and become immersed in Lennar’s culture through onboarding (including a visit to a Lennar Community), hands-on training, and teambuilding.

It is important to note that all positions within the Future Builders Program are temporary and do not guarantee future employment with Lennar after the program ends. Upon program completion, the Company will decide whether to offer high-performing interns a regular full-time position within similar roles under these verticals, based on factors such as job performance and business needs.

Customer Care Intern Responsibilities :

• Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
• Support the development and design of process improvement feedback mechanisms
• Help identify challenges and design performance measurement solutions
• Review performance data to measure productivity or goal achievement
• Help define and automate processes and communications related to the Homeowner Experience

Requirements :

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

Full-time, Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms :

Benefits to make your heart smile!

Physical & Office / Site Presence Requirements :

This is primarily a sedentary office position which requires the ability to work in excess of eight hours per day in the confined quarters of an office.  Also requires the ability to bend, stoop, reach, lift, and move and / or carry items less than 50 pounds.  Finger dexterity in operating a computer keyboard and calculator.  Office work requires sitting at a computer monitor for extended periods of time, completing paperwork and to receive / return phone messages.  Standing is required for filing and copying.

This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the Associates.  Duties, responsibilities, and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

General Overview of Compensation & Benefits :

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.