Front Office Representative - Night Audit

Night Audit Representative

The role of Night Audit Representative requires an individual with the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts. Following cash handling procedures as outlined by the accounting department. Collecting payment at check out and provides change for guests as needed. Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills. Preparing all computer systems for the following day. Ensuring accurate and timely backup of files / tapes are maintained on a daily basis. Preparing, balances, posts, and distributes all necessary reports on a daily basis. Interacting with all in a professional manner, assisting other departments with necessary information. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties required to provide the service brand behavior and genuine hospitality. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement / Skills Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment. Experience in Opera system preferred. Proficient in math with ability to make accurate mathematical calculations. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator. Strong verbal, written and interpersonal skills. Works well independently or as part of a team. Strong attention to detail. Commitment to exceptional guest service. Ability to maintain a positive and professional attitude when handling all situations. Adhere to the policies and procedures of the hotel. Must be available to work overnight. Ability to work a flexible schedule including holidays, and weekends. Working knowledge of computer and math skills.

Physical Demands Ability to stand, stoop or bend for entire shift. Ability to lift up to 20 pounds.

Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.