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Key Account Manager

VirtualVocations
Scottsdale, Arizona, United States
Full-time

A company is looking for a Key Account Manager in the Customer Experience field.Key Responsibilities : Grow and nurture a portfolio of accounts, develop relationships with key stakeholders, and act as a trusted advisor to strategic customersDelight customers through collaborative escalation prevention, leadership on best practice adoption, and ongoing change management effortsDrive resolution of high profile issues, coordinate customer projects, renewals, and expansion opportunities while maintaining a quarterly quotaRequired Qualifications : Bachelor's Degree in a relevant field of study preferred3+ years of experience in a customer-facing role in the SaaS industryExceptional project management and customer service skillsResults-oriented, self-starter with a track record of meeting and exceeding account growth targetsExperience in negotiating contracts, handling upsells and renewals, and maintaining a quota

18 days ago
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