Ombudsperson Liaison - Telework Option

Please Note : A Statement of Qualifications must be submitted along with your application in order to be considered for this position.

Please see "Special Requirements" section for Statement of Qualifications instructions.

This advertisement is posted as until filled. Applications will be reviewed on the 15th of each month, and candidates may or may not be selected for interviews.

However, the Job Control will remain open until the vacancy is filled.

Under the general direction of the Ombudsperson or SSM II, the Staff Services Manager I Specialist will serve in a non-supervisory, highly skilled and independent staff services specialist responsible for the management of the most complex, sensitive, and highly visible complaint investigations.

The position acts as the Ombudsperson's principal staff representative with public constituents and regularly interacts with high-level executives, OYCR staff, Chief Probation Officers, law enforcement personnel, attorneys, and external stakeholders.

The SSMI Specialist has substantial responsibility for exercising independent judgement in the day-to-day management of a caseload and handling of investigating complex constituent complaints.

The SSMI Specialist manages regional efforts aimed at providing trainings and disseminating information on the personal rights of youth in juvenile justice facilities and the role of the Ombudsperson.

Telework / Remote Work Information : This position has been designated as eligible for telework. The position may require in-person attendance when requested.

You will find additional information about the job in the Duty Statement .

Working Conditions

Preferred candidates live in the Bay Area or nearby.

Position can be filled in the following locations : Alameda, Contra Costa, Sacramento, San Francisco, or Santa Clara.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code # :

JC-427662

Position #(s) : 799-251-4800-910

799-251-4800-910

Working Title :

Ombudsperson Liaison - Telework Option

Classification :

STAFF SERVICES MANAGER I $6,760.00 - $8,398.00

of Positions : Work Location :

Work Location : United States

United States

Telework : Hybrid

Hybrid

Job Type : Permanent, Full Time

Permanent, Full Time

Department Information

The California Health and Human Services Agency (CalHHS) oversees twelve departments and five offices that provide a range of health care services, social services, mental health services, alcohol and drug services, income assistance, and public health services to Californians from all walks of life.

More than 33,000 people work for departments in CHHS at state headquarters in Sacramento, regional offices throughout the state, state institutions and residential facilities serving the mentally ill and people with developmental disabilities.

The state hiring process . Successful applicants will have passed an examination for this classification or be an existing State Employee with transfer eligibility and will have followed the instructions under the Special Requirements and Required Application Documents section.

Electronic applications are encouraged, and hardcopy applications will be accepted. Hardcopy applications must include the Job Control and Position numbers in the "Explanation" section and be signed and dated.

Mission of Organizational Unit . The Division of the Ombudsperson supports the OYCR in the implementation of Senate Bill 823, Chapter 337, and Statutes of 2020, which promotes evidencebased trauma responsive, culturally respectful, and gender specific services for youth involved in the juvenile justice system.

These services are designed to support the youths' successful transition into adulthood and help them fulfill their goals and achieve their potential as responsible, thriving, and engaged members of their communities.

Department Website : Special Requirements

Special Requirements

All applicants are required to submit a Statement of Qualifications (SOQ) which consists of a two to three page narrative, no more than a 12 Pt font, discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications.

Any applications received without the SOQ will be eliminated from the examination process.

1. This position requires knowledge of the juvenile justice system. Describe how your knowledge training, experience, and skills prepares you to do this type of work.

2. Describe your experience working with historically marginalized or underrepresented communities and how you would effectively and respectfully work with others with varying beliefs, behaviors, and backgrounds.

3. Describe your experience related to researching and analyzing data, policies, and laws to provide technical assistance and determine the impact to programs and stakeholders.

Additionally, your experience in producing written documents, reports, or investigations that could be under intense scrutiny, i.

e., court filings, training documents, etc.

4. Describe your experience working and interfacing on difficult issues with the different actors in the criminal / juvenile justice system.

Including but not limited to Law Enforcement, Advocates, Government

officials, CBOs, and the community.

5. Describe your experience in conducting interviews with young people in custody or otherwise around sensitive and traumatic subject matter.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete.

Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification.

If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment.

Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Department of Social Services

Attn : Classification & Pay Unit

P.O.Box 944243

Sacramento , CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Department of Social Services

Classification & Pay Unit

744 P Street, MS 8-15-58

Sacramento , CA 95814

08 : 00 AM - 05 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Current version of the State Examination / Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.

CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the Supplemental Questionnaire submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

1. Lived experience in the juvenile or criminal justice system.

2. Specific background and experience working with the juvenile / criminal justice system population.

3. Knowledge of evidence-based practice for trauma informed care, and culturally responsive for youth in the justice system.

4. Knowledge of Welfare and Institutions Code, Penal Codes, and other regulations or codes related to the role of Ombudsperson.

5. Interviewing and investigative writing experience.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
• 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
• 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
• 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website :

Hiring Unit Contact :

Ahmed Nemr

916) 531-9376

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Office

EEO Office

916) 657-2326

[email protected]

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.

Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement :

CalCareers Exam / Assessment Search

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires.

For questions regarding the examination process and / or career opportunities with the California Department of Social Services, please contact the Examination Unit at [email protected] .

Applicant Survey

Please let us know how you learned about this career opportunity by taking the brief survey that follows : Recruitment Survey

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy.

Confidential information that should be excluded or removed from these documents include but is not limited to : Social Security Number (SSN), birthday and / or age, photos, student / other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status.

Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.