Director, Client Management

Account Director

Publicis Media Exchange (PMX) is the global media platform for Publicis Groupe. PMX is an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and intelligence. PMX is at the forefront of the converging marketplace executing data-informed, tech-enabled media to help marketers connect with consumers in a measurable way.

Bespoke is looking for a highly motivated individual to join the team as an Account Director who will manage a set of dynamic brand clients and internal contributors to drive partnership results and growth. The Account Director will provide strategic leadership & oversight of numerous key clients, collaborating with internal and external teams to ensure quality of relationship and work outputs. The position will be fast-paced and requires strong project management, strategy, creative, analytics and collaboration skills in leading day-to-day working relationships with client and partners. Important characteristics for success in this role are solid verbal and written communication skills, strong organizational and multi-tasking skills, interpersonal skills and a proactive approach. The Director will oversee an internal team of account staff and resources, which will vary based on client needs. Must have experience in client management, sponsorship strategy and activation across various sports and entertainment properties including : NFL, MLB, NBA, NHL, MLS, NWSL, WNBA college properties, community and lifestyle events.

Responsibilities :

• Work closely with the client to implement and complete the program(s) as it aligns with the client's goals and objectives
• Serve as primary point of contact for clients and partners, setting the tone for regular and informal check ins, status meetings, troubleshooting and advancing the business
• Support and embody our mission and values in all interactions, both internally and externally
• Demonstrate strategic and creative thinking, problem solving, and individual initiative as a trusted advisor, leader and teammate
• Maintain a good working relationship with key collaborators and work alongside client partners to solve business challenges, successfully manage projects through problem solving and flawless execution
• Use forward thinking initiative to identify the next best strategic opportunities to continue to deliver top results for clients
• Provide excellent partner service through quick response times and effectively delivering and meeting client expectations, ensuring highest level of satisfaction
• Insatiable learning drive to understand the competitive landscape and industry trends to help drive forward thinking results for clients
• Genuine eagerness to work with, mentor, encourage and learn from a diverse and dedicated team
• Play an active role driving integration, collaboration, communications and best practice sharing across the organization
• Provide reports and updates to internal and external teams as needed
• When applicable, travel for the purpose of planning and leading execution of programs
• Cooperatively take on other duties, roles or responsibilities as assigned

Qualifications :

This position is a Full-Time role. The salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. The salary will be just one component of the total compensation package for employees which will include a range of medical, dental, vision, paid time off, bonus potential, and / or other benefits. Compensation decisions depend on the circumstances of each role. This position will be in person, based in Charlotte, North Carolina, at our Headquarters Office.