Desktop Support Specialist

Summary

We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues.

Responsibilities

• Provide technical support for end users in-person and remotely.
• Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.).
• Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems.
• Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed.
• Maintain accurate documentation of support requests, resolutions, assets, and configurations.
• Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes.
• Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group
• Work closely and serve as point of contact with MSP, as applicable.

Qualifications