Onsite Senior AV Support Technician
ITI Systems, a leading national Audiovisual Systems Integrator, is currently seeking an Onsite AV Support Technician with strong customer-facing abilities.
This candidate will support all audiovisual needs and end-user technologies for the company's enterprise client based in Brookfield, WI.
Excellent customer communications skills combined with strong AV technical background required. The ideal candidate will possess in-depth knowledge and hands-on experience working with complex AV technologies in an Enterprise environment.
Responsibilities
Provide maintenance support for A / V equipment, such as microphones, projectors, control systems and VTC hardware.
Program and / or troubleshoot A / V equipment
Install or replace equipment, with knowledge of A / V integration
Operate a trouble ticket system designed to identify customer service issues.
Provide remote diagnostics and take corrective action.
Track repeat problems and provide feedback (reports) to the Technical Service Manager.
Identify recurring problems that may require escalation to the Lead Engineers, or design changes and develop test plan to produce a resolution.
Coordinate firm’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
Work with other vendors’ equipment in the direction of specialization and certification.
Education, Experience and Skills Requirements :
3-5 years in an onsite client service role
Knowledge of Crestron and Teams equipment and extensive knowledge of conference room technologies
CTS certification is a plus
Proficiency in Microsoft Office
Excellent communication skills'
Work Remotely
Job Type : Full-time
Pay : From $95,000.00 per year
Benefits : 401(k)
401(k)
Dental insurance
Health insurance
Paid time off
Schedule : Monday to Friday
Monday to Friday
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