Quality Subject Matter Expert (Hybrid - 2 Days / Week in Suwanee, GA)
Join a growing, industry-leading chemical distribution company with a reputation for excellence and innovation. We're looking for a Quality Subject Matter Expert (SME) to own and elevate our Quality Management System (QMS) and ensure data excellence across our organization. This is a high-impact role where your expertise will directly improve processes, strengthen compliance, and help drive operational success across our national and global operations.
This position is hybrid remote - work from home three days per week and collaborate onsite at our Suwanee, GA office two days per week.
Why You'll Love Working Here
We invest in our people and offer a supportive, growth-oriented culture along with a highly competitive benefits package, including :
- Health, dental, and vision insurance
- Company-funded HSA account
- Generous vacation and holiday schedule
- 401(k) match and profit-sharing plan
What You'll Do
As our Quality SME , you'll be the go-to expert ensuring our quality systems, documentation, and processes meet the highest standards and support our long-term growth. In this role, you will :
Own and manage the QMS and ACD systems - oversee document handling, retention, and data accuracy; set and maintain guidelines for storage and archiving.Lead audits and certifications - manage annual ISO and ACD audits, maintain organizational certifications, and coach employees to excel in audit interviews.Resolve quality issues - analyze and address customer complaints and recurring issues, creating solutions that drive continuous improvement.Evaluate and strengthen vendor / supplier quality - develop and maintain our evaluation system to ensure all external partners meet our standards.Raise the bar for warehouse operations - document, train, and implement best practices that improve efficiency across our warehouses and global partners.Partner with Operations Account Managers - review non-conformance issues (QOTs and CARs), investigate root causes, and present KPI data and resolutions at management meetings.Coordinate compliance training - oversee DOT, IATA, and IMDG training programs, maintain records, and recommend process improvements based on incidents.What We're Looking For
We're seeking someone who's not just technically proficient, but also a collaborative leader who can inspire quality excellence across teams.
Education & Experience
Bachelor's degree in a technical discipline (engineering, manufacturing, chemistry) or business preferred5+ years of experience in quality management or process engineering preferredExperience with chemical manufacturing OR warehouse management processes strongly preferredISO 9001 Internal Auditor certification strongly preferred or in process to completeKnowledge, Skills & Abilities
Proven ability to build relationships and collaborate across all levels of the organizationExcellent communication skills with the ability to adapt style to different audiencesHighly organized with strong attention to detail and follow-upResults-oriented problem-solver with critical thinking skillsInnovative mindset with the ability to bring operational insights to strategic discussionsStrong time management skills with the ability to prioritize and meet deadlinesProficiency with Microsoft Office (including SharePoint and Excel) and an aptitude for learning new systemsWhy This Role Matters
You'll be more than just a quality expert-you'll be a key player in shaping how our company operates and grows , making sure our processes and partners meet the highest standards. If you're looking for a role where you can make a measurable impact, develop professionally, and work in a supportive, flexible environment, we'd love to meet you.