IT System Management Analyst

Project description

The System Management Analyst will support a large-scale enterprise infrastructure project focused on optimizing data center operations, enhancing virtualization environments, and ensuring system reliability across critical business systems. The role involves maintaining and troubleshooting Red Hat Linux systems, managing VMware and SAN storage infrastructure, and performing physical hardware deployments in a dynamic and high-availability environment. The analyst will play a key role in preventive maintenance, root-cause analysis, and continuous improvement initiatives to support business continuity and service excellence.

Description : Responsibilities

System Management Analyst

Key Responsibilities

1. Perform System-Wide Preventive Maintenance

Conduct regular system checks and implement preventive measures to ensure optimal performance and minimize downtime.

2. Investigate and Resolve System Issues

Lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance.

3. Manage Virtualization Environments

Administer and support VMware environments, including configuration, monitoring, and optimization of virtual machines and related infrastructure.

4. Support Data Center Operations

Contribute to the design, build, and maintenance of data center infrastructure, including power, cooling, and space planning.

5. Configure and Manage Storage Systems

Utilize Logical Volume Manager (LVM) for storage configuration, including volume groups, logical volumes, and file systems.

Manage SAN and NAS storage platforms (DELL, NetApp, PURE), including provisioning, monitoring, and troubleshooting.

6. Perform Physical Hardware Management

Rack and stack physical hardware, manage cabling, and ensure optimal physical layout and connectivity in data centers.

7. Administer Linux-Based Systems

Perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9).

Maintain compliance with Red Hat system lifecycle policies.

8. Develop and Use Automation Scripts

Create and maintain Shell scripts to automate tasks such as SAN snapshot configuration, monitoring, and system maintenance.

9. Ensure System Reliability and Availability

Monitor system health, performance, and resource utilization to ensure service availability and adherence to SLAs.

10. Document Systems and Procedures

Maintain up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides.

cycle

Citrix General duties :

Entry level to intermediate knowledge of Citrix Virtual Apps and Desktops version 2203 and newer

a. Creating applications

b. Publishing applications

c. General Citrix troubleshooting skills

Entry level to intermediate knowledge of Citrix NetScalers

a. Creating VIPs

b. Troubleshooting issues with VIPs

Entry level to intermediate knowledge of Citrix PVS

a. Knowledge of version based image management

Knowledge and experience with Windows Server 2016 and newer

a. Patching

b. Troubleshooting

Skills

Must have

Qualifications needed :

No less than 4 years of relevant to the role experience.

System-wide preventive maintenance.

Experience running root-cause investigations for system issues.

Knowledge and understanding of VMware and virtualization

Knowledge on Data Center design and build

Knowledge of LVM for configuring storage, (Volume Groups, Logical Volumes, file system).

Knowledge of storage ( DELL, NetApp, PURE)

Knowledge on how to rack and stack physical gear

Knowledge of Linux troubleshooting commands for addressing Linux problems for instance troubleshooting performance issues.

Knowledge of Red Hat in general (RHEL8 and RHEL9) and knowing the Life cycles.

Knowledge of SAN storage and setting up snapshots using SHELL scripts.

knowledge of VMWARE RDM storage.

Knowledge of cabling and overall physical rack and stack of equipment

Nice to have

Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills and attention to detail

Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities

Demonstrated ability to communicate ideas clearly and concisely, interface and present to leadership effectively

Communicate effectively, excellent interpersonal and communication skills, both written and verbal

Build trust and form effective relationships with stakeholders