Director of Cloud Operations

The Director of Cloud Operations leads and advances the organization's hybrid infrastructure across Azure cloud and on-premises systems, ensuring stability, scalability, and compliance across all environments. The role oversees a team of cloud and infrastructure engineers supporting Azure, Microsoft 365, VMWare, Citrix, Networking, and various clinical workloads, driving migration, automation, and disaster recovery initiatives to meet regulatory (HIPAA / HITRUST) requirements.

Responsibilities

Lead and mentor the Cloud Operations and Infrastructure team, including systems administrators, network, telecom, and cloud engineers.

Define and execute the hybrid infrastructure roadmap, driving migration of on-premises workloads to Azure or equivalent cloud environments.

Partner with IT leadership to align infrastructure initiatives with business objectives and compliance frameworks.

Oversee policies, processes, and governance to ensure operational excellence, system uptime, and cost efficiency.

Manage daily operations for all infrastructure, including Azure, Microsoft 365, VMware, and Citrix environments.

Ensure high availability, performance, and security across hybrid systems.

Lead automation initiatives for user account provisioning, lifecycle management, and SSO integration using Entra ID, SCIM, and PowerShell.

Oversee monitoring, capacity planning, and incident response across all infrastructure layers.

Lead implementation and maintenance of a comprehensive Disaster Recovery and Business Continuity Plan, ensuring regular testing and continuous improvement.

Optimize resource usage and cost management across environments.

Partner with Security and Compliance teams to ensure adherence to HIPAA, HITRUST, and NIST standards.

Manage IAM frameworks, conditional access, and identity governance across cloud and on-prem environments.

Oversee patching, vulnerability management, and endpoint compliance.

Ensure all solutions meet internal audit and regulatory requirements.

Collaborate with application, networking, and security teams to support integrated DevOps and automation practices.

Coordinate migration projects for workloads such as VoIP, data storage, and applications from on-prem to Azure.

Manage vendor relationships and ensure service levels meet organizational expectations.

Stay current with emerging technologies and propose improvements to strengthen resilience and efficiency.

Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

5+ years of progressive leadership experience managing IT infrastructure & cloud operations teams.

8+ years of experience in systems engineering, infrastructure management & cloud architecture.

Demonstrated expertise with Microsoft Azure, Microsoft 365 (Exchange, Intune, SharePoint, Teams, OneDrive), Identity & Access Management (IAM), Entra ID, MFA, and SSO.

Experience managing VMWare, Citrix, and Mitel environments.

Experience with Manage Engine ITMS, including Service Desk, Endpoint Central, or similar tools.

Experience leading Disaster Recovery planning and execution.

Working knowledge of healthcare IT and regulatory frameworks (HIPAA, HITRUST, NIST).

Knowledge, Skills, and Abilities

Microsoft Windows Server operating systems.

Azure infrastructure and networking (VNets, firewalls, VPNs, routing).

M365 Security and Compliance portal.

Multi-Factor Authentication and conditional access policies.

SSL certificate management.

Cloud technologies : Azure, AWS, Google.

Office applications : Outlook, OneNote, Excel, Word, PowerPoint and integration points.

CLI and scripting skills (PowerShell, Python, etc.).

Strong leadership, coaching, and communication skills.

Proven ability to manage cross-functional teams and large, complex projects.

Capacity and resource planning capabilities and knowledge of associated tools.

Regulatory compliance experience.

Exceptional work ethic and time-management skills.

Ability to work well independently and / or as part of a team.

Strong communication skills and a commitment to customer service.

Physical Demands

Occasional travel to health centers and other locations within the NYC area.

Working Conditions

Hybrid role : 4 days onsite initially, transitioning to 3 days onsite and 2 days remote.

Benefits

Medical insurance

Vision insurance

401(k) and pension plans

Paid maternity and paternity leave

Tuition assistance

Disability insurance

Base Pay Range

$180,000.00  /  yr – $200,000.00  /  yr

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