Supervisor Order Management

Supervisor Order Management

Join Corning, a leading innovator in glass, ceramic, and materials science. Our technologies push the boundaries of what's possible, and we are seeking a highly skilled and motivated Supervisor of Customer Operations to join our team. This position requires an individual who thrives in highly complex environments, is capable of effectively managing multiple tasks, and possesses strong leadership skills. The ideal candidate should also have a strong track record in customer service management and operational excellence.

Day-to-day responsibilities include managing and overseeing the team's daily operations and responsibilities, ensuring compliance and responsiveness to customer requirements. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management. Maintain understanding of organization and assigned market through engagement with Sales and Marketing. Ensure robust customer / market cross training and the adoption of new processes and tools within assigned teams. Engage in day-to-day activities including but not limited to, first point of contact for problem resolution, when necessary. Manage personnel issues and conflict resolution. Identify and address developmental needs including performance-to-standards plans. Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within team.

Required qualifications include an associate's degree, bachelor's degree strongly preferred. Three or more years of experience in a commercial role (customer service / customer experience / excellence). SAP / ECC and Salesforce navigation experience. Outstanding leadership, communication, and interpersonal skills. Strong emotional intelligence, time management, and problem-solving skills. Excellent project management and communication skills to direct internal teams. Ability to work in a fast-paced, highly complex environment.

This position does not support immigration sponsorship. The range for this position is $71,504.00 - $98,318.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO. Corning offers a total package that supports your health and wellness, financial, and career from day one. We provide a 100% company-paid pension benefit, a 401(k) savings plan with company matching contributions, and a comprehensive health and well-being benefits package including medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. We also offer a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us.