FRONT DESK COORDINATOR

Receptionist And Security Coordinator

Manage the receptionist role at the entrance and coordinate security responsibilities.

Responsibilities

• Greets visitors, investigates visitor clearance, issues temporary badges to cleared visitors, and maintains visitor log.
• Routes participant issues to the appropriate department. Refer complaints to the A&G department promptly.
• Ensure employees, upon entry, are wearing their ID badge.
• Answers and correctly routes phone calls. Responds to basic inquiries.
• Sends phone call messages via email to staff.
• Receives, distributes, and sends mail including packages.
• Pages staff when they are needed at the front desk. Overhead paging emergency announcements.
• Makes periodic tours of the grounds examining possible points of entrance to make sure they are properly secured.
• Monitors security camera.
• Maintains order and safety of personnel in the event of an emergency.
• Ensure proper usage of parking for sites that have their own parking facility.
• Cover lunch breaks of the Transportation Coordinator role.
• Backup the Transportation Coordinator with basic calls as needed.
• Support other sites within the same region as needed.
• Other duties as assigned.

Performance Standards

Service Standards

Weekly Hours : 40

Schedule : 8 : 30 AM - 5 : 30 PM

Job Qualifications

Education : High school diploma or GED

Experience : Some receptionist and / or security guard experience preferred

Language : Bilingual. Language requirements will vary depending of each site's predominant language of the participants.

Physical : Ability to lift packages up to 25 pounds

Other : Demonstrate proficient typewriting skills. Typewriting test must be taken with a minimum of 40 45 words per minute preferably, and over 90% of accuracy.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to :

Standing Duration of up to 6 hours a day.

Sitting / Stationary Positions Sedentary position in duration of up to 6-8 hours a day for consecutive hours / periods.

Lifting / Push / Pull Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc.

Bending / Squatting Have to be able to safely bend or squat to perform the essential functions under the scope of the job.

Stairs / Steps / Walking / Climbing Must be able to safely maneuver stairs, climb up / down, and walk to access work areas.

Agility / Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)

Sight / Visual Requirements Must be able to visually read documentation, papers, orders, signs, etc., and type / write documentation, etc. with accuracy.

Audio Hearing and Motor Skills (Language) Requirements Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.

Cognitive Ability Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max) : $22.5760 / hr or $46,958.15 annually Note : Position's wages are contingent upon terms and conditions outlined in the collective bargaining agreement.