Administrative Relationship Manager, Assistant Director

Assistant Director Relationship Manager Position

Locations : Las Vegas, Tucson, New Orleans, Cleveland or Louisville

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Opportunity

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner's, Principal's, Managing Director's and Director's (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.

Your key responsibilities include :

• Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving.
• Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Creates a knowledge transfer culture within the team.

Skills and Attributes for Success

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization. Experience delivering client-focused solutions to customer needs. Excellent listening, negotiation, problem solving and presentation abilities. Strong verbal and written communication skills. Attention to detail and strong organizational skills are essential. Project management experience. Ability to manage multiple tasks in a fast-paced environment.

To qualify for the role, you must have a Bachelor's degree in related discipline, or equivalent work experience, 8-10 years relevant experience, and experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.