City Experiences is hiring : Event planner Group Concierge in Chicago

City Experiences is seeking a Group Concierge for our City Cruises operation in Chicago, IL. Pay Range $24.00 - $26.00 / hr.

About You : This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity : The Group Concierge will help drive the post‑purchase process for our group guests, developing strong rapport while handling the vital details of the group business. By coordinating logistics for the event and driving upsell potential, the concierge increases the average order value of each order they oversee. This position reports to the General Manager or Senior Concierge Manager depending on port‑specific needs.

Sales Focus :

Essential Duties & Responsibilities

• Develop comprehensive knowledge of all regional vessels, products and enhancements.
• Take the lead on post‑contract follow‑ups, including passenger count adjustments and upsells to groups, driving incremental revenue.
• Successfully upsell existing guests to higher‑value options and enhancements.
• Follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities via order enhancements.
• Handle objections using vast product knowledge.
• Maintain a flexible weekly schedule, including nights and weekends while conducting site visits, cruise detail meetings, and client meetings as needed to support the account management team.
• Serve as a resource for the sales team, conducting site visits and greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service

Administrative

Additional Job Duties As Assigned

Additional duties will be assigned as needed.

Requirements & Qualifications

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40‑year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System

Embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Standard EEO Statement

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and / or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Fair Chance Act Addition

Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.

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