Operations Support Supervisor

Operations Support Supervisor

We are seeking a proactive, detail-oriented Operations Support Supervisor to join our fast-paced and rapidly growing captive finance company specializing in installment loans for the powersports industry across all 50 states. We are seeking a highly organized and proactive Operations Supervisor to lead a team responsible for the critical day-to-day functions that keep our business running smoothly. This role directly supports the management team by driving operational efficiency and ensuring administrative tasks are completed accurately and on time. You will oversee staff handling data entry, document archiving, incoming mail, payments, and customer communications, while coordinating cross-functionally with departments such as sales, credit, funding, and compliance. You'll also assist with audit requests and support the testing and implementation of new systems. The ideal candidate is a hands-on leader with strong multitasking skills, attention to detail, and a passion for continuous improvement. This is a great opportunity for someone who thrives in a fast-paced environment and wants to make a meaningful impact on a collaborative, high-performing team.

Key Responsibilities:

• Lead, coach, and mentor the operations support team to ensure high performance, professional development, and a positive team culture.
• Conduct regular performance reviews, provide ongoing feedback, and assist with recruiting and interviewing new team members.
• Create, update, or enhance customer and dealer correspondence.
• Assist with system configurations and updates for the LMS (Loan Management System) and LOS (Loan Origination System) to support operational effectiveness.
• Develop and refine workflows and procedures to improve efficiency, accuracy, and cross-departmental collaboration.
• Oversee all FCRA-related processes, including handling e-OSCAR disputes (electronic and written), Metro 2 file formatting and submissions, and debt validation requests.
• Assist with onboarding vendors as needed to support operational and departmental functions.
• Oversee the handling of auxiliary product cancellations (e.g., GAP, warranties) related to repossessions, insurance claims, and paid-off accounts, ensuring follow-up and documentation are completed.
• Oversee daily operational tasks, including mail processing, payment handling, data entry, document management, and customer/dealer correspondence, ensuring accuracy and timeliness.
• Support compliance and audit readiness through proper documentation, secure recordkeeping, and adherence to internal protocols.
• Participate in cross-functional initiatives and support special projects as assigned, with a willingness to adapt to evolving company priorities.
• Foster a collaborative and high-performing team culture, promoting accountability, service excellence, and continuous improvement.
• Willingness to work non-traditional schedules (evenings, weekends, or extended shifts) to meet customer and business needs.

Qualifications:

• Associate's degree in Business, Finance, or a related field preferred; equivalent relevant work experience will be considered
• 3+ years of experience in operations, administrative support, or related supervisory role; prior experience in financial services within the automotive or powersports industry strongly preferred
• Strong knowledge of FCRA regulations, including experience with e-OSCAR dispute resolution, Metro 2 reporting standards, and debt validation processes
• Proven leadership skills with experience coaching, mentoring, and managing team performance
• Strong understanding of operational workflows, compliance standards, and documentation best practices
• Familiarity with LMS (Loan Management System) and LOS (Loan Origination System); experience with system configurations a plus
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to accuracy in recordkeeping and customer communications
• Strong communication skills, both written and verbal, with a customer service mindset
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new systems quickly
• Understanding of and commitment to internal compliance procedures, including confidential handling of sensitive information and adherence to document retention policies.
• Comfortable working in a rapidly growing, dynamic environment, and able to adapt quickly to shifting priorities.
• Promotes a positive, inclusive, and respectful team culture grounded in trust, transparency, and open communication. Consistently demonstrates professionalism, reliability, and a strong work ethic through punctuality and dependable attendance. Committed to fostering collaboration, integrity, and accountability, while actively contributing to a healthy, solution-driven work environment aligned with the company's values and strategic objectives.
• Flexibility to work non-traditional hours, including evenings or weekends, as needed to meet business demands
• Perform all other duties assigned to support the growth and operational excellence of the company.
• Ability to work on-site at our Foothill Ranch, CA office.

Profile Differentiators:

• Deep knowledge of FCRA requirements, including e-OSCAR dispute resolution, Metro 2 reporting, and debt validation compliance.
• Proven success in supervising, coaching, and mentoring teams, conducting performance reviews, and fostering a collaborative, high-performing culture.
• Experienced with LMS and LOS systems, including scripting, queue setup, and system configuration to support operational efficiency.
• Skilled in developing and optimizing workflows, managing correspondence, and ensuring accurate execution of day-to-day functions.
• Effectively partners with departments and vendors, supports special projects, and adapts quickly to evolving business priorities.
• Clear, consistent communicator with a customer-first mindset, attention to detail, and commitment to compliance and confidentiality. Proven ability to collaborate with servicing, funding, credit, and other operational departments, ensuring efficient workflow, smooth handoffs, and responsive support in a fast-paced, high-growth environment.
• Comfortable taking initiative on special projects and evolving tasks. Brings a can-do attitude and flexibility to support business needs as the organization grows and scales operations.
• Willingness to work non-traditional schedules (evenings, weekends, or extended shifts) to meet customer and business needs.
• Strong team player who actively supports colleagues and contributes to a positive culture.

Salary:

• Salary range: $30.00-$36.00hr, based on experience and qualifications.

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.