Customer Service Representative

Job Position Main Duties

Provides customers with pricing quotes, samples, delivery and product information.

Follows established guidelines to receive and answer customer questions, comments, or complaints.

Maintains records and prepares required reports accurately and in a timely manner.

Coordinates with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs.

Enters orders and important order specific and customer specific information into CCL's proprietary processing system.

Coordinates with sales personnel regarding order pricing, ship dates and customer information.

Follows orders through system from beginning to end, taking ownership and responsibility for all assigned accounts.

Maintains work area in a neat and orderly condition in accordance with established Health and Safety rules and procedures.

Maintains customer files and assists with general office work as needed.

Answers main phone line when needed.

Maintains and improves CCL's high level of customer service standards.

Complies with all personnel and safety policies and Good Manufacturing Practices (GMP).

Performs special projects or assignments as directed by management.