Customer Service Team Lead

Team Leader Position

Under the supervision of the Group Sales or Department Manager, the team leader gives daily direction to the associates in one of the departments within the store, to include merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Essential functions include : supporting the GSM / DM in achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals; providing daily direction to associates within the department; preparing to-do / task lists; executing all merchandising directives and maintaining all plan-o-grams as set by the corporate office; ensuring a pleasant and productive shopping experience for all customers; assisting the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participating in interviewing and making recommendations for selection; coordinating training; consulting with GSM and giving input on preparation of performance appraisals; preparing weekly work schedules; coaching and motivating associates to promote positive customer relations and a productive team-oriented work environment; resolving customer and associate opportunities with GSM / DM and HR Manager; maintaining a high level of personal customer service; achieving better than company average customer service results; remaining product "expert" through ongoing product knowledge training; conducting product demos to entire staff; assisting the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing, and pricing of all advertised items; assisting the GSM / DM in carrying out supervisory responsibilities; providing a legendary experience for every customer, every time by assisting customers in making buying decisions; identifying and evaluating customers' needs; making product recommendations based on this analysis; promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up; and all other duties as assigned.

Experience / qualifications include : minimum degree required, high school diploma or equivalent; experience, 2 to 4 years in retail sales; supervisory experience is a plus. Knowledge, skills, and ability include : ability to calculate figures and amounts such as discounts, commissions, and percentages; ability to read and analyze certain reports; ability to effectively present information and respond to questions from managers, associates, customers, and the general public; ability to conduct meetings and presentations to groups; proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems; and demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers, and the corporate staff.

Travel requirements : N / A

Physical requirements include : constantly standing and / or walking during shift; occasionally ascending or descending ladders, stairs, ramps, etc.; constantly communicating with others to exchange information; occasionally repeating motions that may include the wrists, hands, and / or fingers; occasionally operating machinery and / or power tools; occasionally operating motor vehicles or heavy equipment; light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed); occasionally working in tight and confined spaces; occasionally working in noisy environments; and performing duties within the scope of general company policies, procedures, and objectives.

Full time benefits include : discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions; medical; dental; vision; health savings account; flexible spending account; voluntary benefits; 401k retirement savings; paid holidays; paid vacation; paid sick time; Bass Pro Cares Fund; and more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. Reasonable accommodations qualified individuals with known disabilities may be entitled to under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.