Director Production Operations

Director Production Operations

The role of the Director of Production Operations entails supervising diverse teams, projects, and initiatives within the IT department. This position involves contributing to strategic decisions at a senior level, aligning IT strategies with business objectives, and exerting a significant impact across the organization. The director will assume responsibility for managing the maintenance and functionality of Cotiviti's enterprise-level applications. This includes leading a team of Production Support professionals specialized in sustaining revenue-generating production applications, as well as implementing and onboarding new Cotiviti clients. Additionally, the incumbent will oversee the performance of external contractors engaged in project and development work. Effective collaboration with technical, business, and security teams is crucial to ensure the provision of exceptional service that supports Cotiviti's enterprise-level applications, all while adhering to corporate security policies.

Responsibilities :

• Manage Enterprise Level Applications supported by the Production Operations teams.
• Works and communicates directly with clients and management for any production events.
• Lead project efforts in defining scope, planning, executing, and reporting to stakeholders on strategic initiatives.
• Function as integrator between business needs and technology solutions, helping to create technology solutions to meet clients' business needs.
• Develop advanced scripts and tools to help automate tasks, diagnose, and troubleshoot application functionality and resolve data accuracy and access issues.
• Maintain the documentation for architecture level changes.
• Interfaces with the Implementations, Development, QA and Release Management teams for releases and deployments of all enterprise level applications and services into Production.
• Design, document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training.
• Manage Cotiviti Client Integration for new and existing client implementations.
• Follows and supports IT business processes using the ITIL framework, including incident, problem, change and release / configuration management with a goal of operational excellence.
• Supporting disaster recovery and business continuity planning and testing.
• Develop dashboards for reporting.
• Interview, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that can assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities