Specialist Supply Chain

Specialist, Supply Chain

The Specialist, Supply Chain serves as the primary operational advisor for assigned client(s), responsible for driving performance improvement, ensuring strategic alignment to client goals, and influencing decisions across internal and external partners. This role operates with a high degree of independence, applying specialized supply chain expertise to identify, design, and implement solutions that improve client outcomes and operational efficiency.

Responsibilities

Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes

Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions

Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership

Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership

Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients

Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities

Qualifications

Education Requirements : Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus)

Experience Requirements : 46 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred)

Travel requirement : 10% travel expected

Supervisor Responsibility

Direct Reports : This position does not have supervisory responsibilities for direct reports

Indirect Reports : Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management

In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction

Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions

Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration

Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction

Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution

Environmental & Physical Requirements

Office / Sedentary Requirements : Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.