Installation Manager (Garages) - Charlotte, NC

Installation Manager - Garages - Charlotte, NC

Manages the production processes to ensure that they run reliably and efficiently. The Installation Manager plans, organizes and controls production in an individual Branch to ensure that all installations / service calls are completed efficiently, on time, within budget and to standard. Responsibilities of the job include : planning and organizing production schedules, assessing project and resource requirements.

Essential Functions :

• Manages all Lead Installers / Technician Assistants on his / her team; responsible for directing, coordinating, training, and evaluating the installation crews on his / her team; reports evaluations to General Manager.
• Responds to requests from Project Specialist to schedule new installations or service.
• Schedules and directs Lead Installers / Technician Assistants to new installations or service calls.
• Processes documentation for new and completed jobs; delivering completed job folders to Project Specialist.
• Ensures Production teams have all the proper materials to complete the job prior to leaving the Branch.
• Frequently communicates with the Production teams to ensure the job will get completed on time.
• Performs daily audits of all completed jobs to ensure customers are satisfied and final payment or financing has been received.
• Inspects Production teams to maintain professional appearance and image.
• Maintains backlog and communicates with the Project Specialist to have her / him to contact customers for scheduling backlogged installations to maximize scheduling.
• Documents detailed installation and service notes in database.
• Supervises Lead Installers / Technician Assistants on his / her team; assesses performance; disciplines employees and ensures properly documented.
• Recruits, interviews, hires and trains new employees.
• Ensures implementation and adherence to health and safety procedures.
• Holds weekly production meetings that consist of safety, best practices, goals and achievements.
• Performs and documents all required accident / incident investigations.
• Immediately informs required management and corporate personnel when an accident / incident occurs.
• Inspects Production team for proper tools and provides instruction on proper usage.
• Performs, as required, Pre-Inspection and Post-inspection of new installations.
• Recommends the ordering of additional equipment to safely install product on specific jobs.
• Inspects job folders to ensure properly documented with all details.
• Responds to technical questions from sales forces and customers.
• Presents completed installation volume, AR and services information during the weekly all branch production meeting.
• Communicates with management, sales representatives, customers and administrative personnel.
• Addresses and solves serious installation / service issues, which includes potentially meeting with customers.
• Resolves customer satisfaction issues timely and professionally.
• Sets, implements, monitors and enforces quality control and tracking programs to meet quality objectives.
• Upholds buildings appearance and integrity.
• Maintains, as required, truck / vehicle fleet with preventative maintenance program, log repairs, vehicle stickers / registration, and appearance.
• Inspects company provided tools condition for safe usage.
• Performs other duties as assigned by the General Manager and / or Executive Staff.

Qualifications :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must have full range or mobility in upper and lower body; ability to work in various positions & environments, including, but not limited to, stooping, standing, bending, sitting, kneeling and squatting for extended periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently required to talk and hear.

While performing the duties of this job, the employee is regularly required to sit, stand and drive.

The employee must occasionally lift and / or move up to 75 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Dress Code : Business casual

Salary :

Base salary X per year with bonus structure paid out quarterly.

Job Classification :

Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity's salary and benefits policy.

Time Off :

Vacation, personal days must be submitted and approved through time clock no less than two weeks before date(s) requested. Please see employee handbook for more details.

If you are sick or late you must immediately notify the manager of your absence.

Background Check :

All applicants must be able to pass a criminal background check