Program Manager

Program Manager

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual and developmental disabilities, and people facing mental health and substance use challenges, join our team at RHA Health Services!

The Program Manager II for Intellectual and Developmental Disabilities (IDD) Services is responsible for overseeing the delivery of services and integration of individual care plans for supported individuals. They investigate, modify, and adjust care plans as needed. The role involves ensuring compliance with state and federal regulations and supporting individuals to achieve their personal goals. This is an exempt, salaried position.

Duties and Responsibilities :

• Program Oversight :
• Manage and oversee the delivery of services to individuals and integration of their individual care plans.
• Monitor and evaluate care plans to make adjustments and implement improvements as needed.
• Spend time in the homes ensuring all established requirements are met for case plans, case reviews, home visits, and supervision plans to maintain excellent consumer care.
• Complete consistent review of data in the billing system to ensure timely documentation of service delivery notes.
• Review program documentation for accuracy so that billing of services rendered can be submitted for reimbursement.
• Respond to all crisis calls on caseload, during work hours whether in the home, community, or day program.
• Monitor staffing hours at group homes, ensuring staffing is within budget and matches funding levels.
• Compliance and Reporting :
• Ensure all services comply with applicable federal, state, and agency statutes, administrative codes, policies, and procedures.
• Prepare and submit required reports and documentation in a timely manner.
• Accurate and timely completion of Critical / Reportable Incident Reports according to state mandates and submitted within required timeframes.
• Ensure that the state-mandated home visits are completed, and any additional if warranted, to maintain optimum quality of service delivery.
• Observe and maintain confidentiality as mandated in HIPAA regulations.
• Team Leadership :
• Supervise and support Group Home Managers, Direct Support Professionals (DSPs), and other staff members.
• Provide training and development opportunities for staff.
• Conduct regular team meetings and performance evaluations.
• Attend pertinent training offered by our agency, contracted agency, MCO, or MCO affiliate to ensure that you are equipped with the latest information needed to perform your job at optimum.
• Ensures responsible hiring, promotion, progressive discipline, and termination procedures are implemented according to company policy and state regulations.
• Individual Support :
• Participate in on-call rotation determined by unit needs.
• Participate in Individual Service Plan (ISP) meetings for supported individuals on your assigned caseload making service-related recommendations as needed and maintaining a person-centered approach.
• Advocate for individuals' rights and ensure they receive appropriate services.
• Coordinate with healthcare providers, therapists, support coordinators, and other members of the circle of support team to deliver comprehensive support for persons on your caseload.
• Participate actively in Human Rights Committee.
• Community Engagement :
• Foster relationships with community partners and stakeholders.
• Promote community integration and inclusion for individuals with IDD.
• Maintain optimum communication with providers, stakeholders, and referring agencies.
• Attend and participate in community and state meetings as needed.
• Collaborate with ISC's, Conservators / Family Members, Therapists, and members of the clinical management team.
• Other duties as assigned.

Supervisory Responsibilities :

This position may supervise Program Manager I, Group Home Managers, Direct Support Professionals, and other clinical positions.

Minimum Qualifications :

Physical Demands and Work Environment :

RHA is an Equal Employment Opportunity Employer, prohibiting discrimination based on the following protected categories : race, creed, color, national origin, nationality, ancestry, age, sex / gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening :

We offer the following benefits to employees :

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA :

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and / or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support, apply to join the team today.