Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote)

Title : Account Manager - Commercial Lines

Fully Remote | Supporting : Producer Operations Team | Book Focus : General, Construction (required experience)

Note : If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view branch locations, visit ioausa.com / locations.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy in all processes.

Key Responsibilities

• Technical Competence : Maintain technical competence and industry expertise.
• Team Leadership : Direct daily activities of the account management team.
• Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management : Manage policy expirations and renewals.
• Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance : Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring : Monitor and maintain activity / suspense to ensure timely completion.
• Communication : Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Service Excellence : Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance : Stay updated on company policies and procedures.
• Continuous Improvement : Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values : Demonstrate integrity and leadership.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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