Continuous Improvement Manager

Continuous Improvement Manager

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description :

The Continuous Improvement Manager will drive increased performance across the network through the execution of proven behaviors and activities. They will have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process. The CIM will track and monitor performance and adherence to the operating model through use of various reporting mechanisms all of which are part of a comprehensive system for management. Ultimately, the CIM will prove successful when a sustainable culture of continuous improvement is installed and maintained throughout all of the Boyd / Gerber Repair Centers and at the corporate level.

Responsibilities :

• Address identified operational issues at action plan or non-performing stores
• Conduct training, consulting and coaching
• Work with market manager and general manager
• Rollout new strategic initiatives as directed by DDO
• Conduct WOW Ready Assessments during shop visits
• Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership.
• Leveraging lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals
• Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise.
• Provide ad-hoc subject matter expertise to help drive process improvement, support problem solving, innovation, etc.
• Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios. This includes partnering with functional and team leadership to identify KPIs to track, measure, and improve team performance.
• Support project prioritization and team capacity planning in partnership with functional leadership
• Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.
• Conduct accurate, objective and consistent shop audits on the Boyd / Gerber Operating Model in terms of both process and metrics
• Follow-up to ensure that barriers are thoroughly and consistently being identified, addressed, and actions plans are created through performance reports and meetings
• Prioritize areas of focus in order to ensure that areas of highest needs are addressed in a timely manner without neglecting overall focus through effective scheduling of audits, visits, and reviews.
• In addition to the standardized key meetings, communicate any additional findings / concerns with Division Leadership
• Continue to drive and reinvigorate the WOW Operating way
• Travel to markets on a frequent basis to identify continuous improvement opportunities.

Requirements :

Benefits That Drive Your Success :

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.