Legal Transcription Quality Assurance Representative

Overview :

Quality Assurance Representatives utilize professional legal transcription skills and knowledge to contribute to the oversight of the quality management program.

Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review and transcriptionist support.

What you'll do :

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion through support email and community forums.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the Quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.
• Ability to proofread and edit documents effectively and efficiently.
• Knowledge and working experience with legal proceeding transcripts.
• Able to manage simultaneous use of software applications.
• Able to provide feedback and guidance in an effective and constructive manner.

Who you are :

• 2+ years’ legal transcription experience (Must Have)
• 2+ years’ experience in legal field (Must Have)
• 1+ year legal transcription QA or proofreading experience (Must Have)
• 4+ years’ legal transcription experience (Preferred)
• 4+ years’ experience in legal field (Preferred)
• 2+ years legal transcription QA experience (Preferred)
• Experience providing written and in-person feedback (Preferred).
• High School Diploma (Must Have)
• Associates or Bachelor’s degree (Preferred)
• Transcription and / or Court Reporting certification (Preferred)
• Ability to retain details and process work accordingly.
• Able to work independently in strict alignment with a team.
• Excellent hearing and ability to easily discern details and speakers within audio recordings.
• Proficient in professional use of MS Office applications (MS Word.)
• Advanced typing speed of 60+ WPM.
• Superior written communication skills.
• Advanced English language skills including grammar, punctuation, and spelling.
• Support-service oriented with strong interpersonal skills.
• Dedicated professionalism with the ability to respond promptly and accurately.

Benefits :

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
20 days ago