Talent.com
Vice President Of Workday Customer Experience

Vice President Of Workday Customer Experience

TopBlocRaleigh, NC, US
1 day ago
Job type
  • Full-time
Job description

Director, Senior Director, VP Or Senior Vice President Of Workday Customer Experience

TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer's individual Workday solution.

TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Director, Senior Director, VP or Senior Vice President of Workday Customer Experience who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Requirements (What We're Looking For) :

  • 5+ years in a Finance, HR and / or IT Senior Leadership / Management role (Required)
  • Must have experience in at least one full-cycle Workday deployment and post deployment customer experience project (Required)
  • Understanding and exposure to pre-sales, sales, or alliances experience within the Workday Software space (Required)
  • Exposure to other ERP applications (e.g., ADP, Ultimate, SAP, Oracle, NetSuite, etc.) (Preferred)
  • Prior customer Workday experience (Required)
  • Experience managing a variety of relationships, across multiple internal and external stakeholder groups with a track record of independent decision-making aligned with organizational goals (Required)
  • Experience providing enablement or training to internal and external groups including but not limited to sales, marketing, consulting, or other organizations (Required)
  • 2+ years of experience with Human Resources or Financial cloud-based system Workday implementations. Other ERP implementation in addition to the Workday implementation experience (Preferred)
  • 1+ years of experience with Workday Human Resources or Financials post deployment support and optimization. Having post deployment support and optimization experience for other ERP systems in addition to Workday (Preferred)
  • Passion for exceptional customer service and customer collaboration
  • Advanced knowledge of Google Workspace and Microsoft Office Suite, particularly Microsoft Excel, PowerPoint, Google Sheets and Google Slides
  • Excellent organization skills with the ability to manage multiple projects and initiatives simultaneously
  • Strong leadership and communication skills, verbal, written, and oral. Must be comfortable presenting in front of large or small groups
  • Ability to travel up to 50%

Responsibilities (What You'll Do) :

  • A deep understanding of Workday Human Capital Management and Financial systems with the ability to analyze, identify opportunities, and recommend improvements that align with client's business objectives.
  • Excel in understanding client needs, challenges, and opportunities, and be able to tailor your advisory services to address their specific needs.
  • Collaborate closely with TopBloc Sales Team, Workday Sales Team, and Workday Customer and Partner events to support business development efforts.
  • Contribute as the voice of the customer during sales calls, providing references and insights that enhance the customer experience.
  • Focus on enhancing the NET Promoter Score and Customer Satisfaction scores through effective advisory and support.
  • Establish and maintain a database of satisfied customer references to strengthen TopBloc's reputation.
  • Drive customer satisfaction.
  • Engage with senior leadership on departmental or company initiatives.
  • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
  • Ensure company-wide consistency in client service and sales procedures.
  • Utilize product solutions and marketing teams to refine service offerings.
  • Develop a road map and maintain a strategy for client advisory.
  • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer
  • Frequent domestic and possibly international travel
  • Benefits (What We're Offering) :

  • Fast-paced and result oriented work culture with competitive base salary and additional incentive plan
  • Health, Dental, Vision, Disability, and Basic Life Insurance coverage
  • Additional voluntary life insurance available
  • Paid Parental Leave & Pregnancy Related Medical Leave
  • Generous paid sick leave
  • Unlimited PTO
  • Monthly wellness / gym subsidy
  • Monthly phone subsidy
  • 401 (k) and ROTH retirement savings plan with matching
  • Employee Assistance Program
  • Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
  • TopBloc is an Equal Opportunity Employer #LI-REMOTE

    The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hiring salary range is $180,000.00 - $230,000.00.

    Create a job alert for this search

    President Experience • Raleigh, NC, US

    Related jobs
    • Promoted
    Mental Health Therapist

    Mental Health Therapist

    SonderMind CareersNewton Grove, NC, US
    Full-time
    SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Delivery - Start Earning Quickly

    Restaurant Delivery - Start Earning Quickly

    DoorDashLouisburg, NC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 5 days ago
    • Promoted
    Warehouse Associate

    Warehouse Associate

    Capstone Logistics, LLCDunn, NC, US
    Full-time
    Potential to earn over $800+ paid weekly.Potential to earn 800+ per week.People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status ...Show moreLast updated: 3 days ago
    • Promoted
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPAVann Crossroads, North Carolina, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Warehouse Unloader

    Warehouse Unloader

    Capstone Logistics, LLCDunn, NC, US
    Full-time
    Shift : 6 : 00AM-Finish | Schedule set at time of hire.Shift : 3 : 00PM-Finish | Schedule set at time of hire.People want to work at Capstone because of our high-performance culture.We build strong relat...Show moreLast updated: 3 days ago
    • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashLouisburg, NC, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 1 day ago
    • Promoted
    Stockkeeper C - 3rd Shift

    Stockkeeper C - 3rd Shift

    Altec Industries, Inc.Creedmoor, North Carolina, US
    Full-time
    Responsibilities POSITION SUMMARY : Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.Pick production ...Show moreLast updated: 2 days ago
    • Promoted
    Restaurant Delivery - Work When you want

    Restaurant Delivery - Work When you want

    DoorDashButner, NC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 5 days ago
    • Promoted
    Vice President, GTM Operations

    Vice President, GTM Operations

    QualysRaleigh, NC, United States
    Full-time
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Vice President, GTM Strategy & Operations. TheVice President (VP) ofGTM Strategy ...Show moreLast updated: 2 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeSpring Lake, NC, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 3 days ago
    • Promoted
    Director of Student Engagement

    Director of Student Engagement

    InsideHigherEdLouisburg, North Carolina, United States
    Full-time
    Job Title : Director of Student Engagement.Reports to : Associate Dean of Students.Exempt / Non-Exempt Status : EXEMPT.The Director of Student Engagement is a 12-month, full-time, exempt, live on-campus...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsSpout Springs, NC, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 3 days ago
    • Promoted
    Retail Customer Sales Specialist (Bilingual)

    Retail Customer Sales Specialist (Bilingual)

    SPECTRUMSpring Lake, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...Show moreLast updated: 3 days ago
    • Promoted
    Shop and Deliver - No Experience Required

    Shop and Deliver - No Experience Required

    Instacart ShoppersRolesville, NC, United States
    Part-time
    Start earning quickly with a flexible schedule.Shopping with Instacart is more than grocery delivery.Shoppers help make our world go round. They make money, make moves, and make shopping lists come ...Show moreLast updated: 30+ days ago
    • Promoted
    Shop, Deliver, Earn Cash - Instacart

    Shop, Deliver, Earn Cash - Instacart

    Instacart ShoppersFour oaks, NC, United States
    Part-time
    Start earning quickly with a flexible schedule.Shopping with Instacart is more than grocery delivery.Shoppers help make our world go round. They make money, make moves, and make shopping lists come ...Show moreLast updated: 30+ days ago
    • Promoted
    BCBA

    BCBA

    Action Behavior CentersWake Forest, NC, US
    Full-time
    APPLICATIONS ARE REVIEWED DAILY.YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS.Our Patients : An intentional focus on small caseloads with a compassionate care approach. Our Culture : ABC Core Values are m...Show moreLast updated: 1 day ago
    • Promoted
    Warehouse Auditor

    Warehouse Auditor

    Capstone Logistics, LLCButner, NC, US
    Full-time
    Potential to earn up to $760+ paid weekly.Potential to earn up to $760 Paid Weekly!.People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge ...Show moreLast updated: 3 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataAnderson Creek, NC, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 3 days ago