Head of Customer Experience

Job Description

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The New York Post delivers the best in News, Sports, Entertainment and Pop Culture with wit, irreverence and authority. The Post has evolved into a multi-platform media company spanning print, digital, video, audio, app, television and commerce.

The New York Post is seeking a motivated and versatile Head of Customer Experience to join our fast-paced, deadline driven team environment. Reporting to the Chief Technology Officer, the Head of Customer Experience will drive all initiatives related to customer journeys and experiences. We are looking for an individual who understands what it takes to create an engaging experience for current and potential customers.

The day to day responsibilities lend for someone who can be comfortable being a close partner to Editorial, Product, Audience Development teams and more. It is also helpful to have previous experience within a media company or have a demonstrated interest in storytelling.

Key Responsibilities:

• Lead the UX design and strategy across the nypost network (sites, apps, etc, championing best practices and industry leading approaches)

• Partner with key stakeholders to leverage our analytics and data tools to shape UX decisions

• Lead UX research, competitive analysis and user testing

• Lead the implementation of an A/B testing practice, including identifying strong test cases and opportunities, creating hypotheses, designing test variations, and leveraging results to arrive at optimal solutions

• Collaborate closely with the product, data and engineering teams to arrive at best-possible solutions, throughout the design and development lifecycle

• Mentor and manage talent

• Maintain project management system in support of our highly collaborative environment

• Maintain and expand design systems

The ideal candidate will have:

• 5 years experience in managing UX teams for Media and Entertainment industry

• Demonstrated the ability to be a self-starter who will be continuously focused on identifying UX/UI opportunities

• The ability to implement innovation and experimentation frameworks within the organization

• Superior experience leading UX design teams in a range of projects, spanning both UX and UI

• Experience working with and developing design systems

• Experience working with multiple stakeholders and executives including cross functional teams in a very collaborative environment

• Proven abilities as a skilled communicator across teams who can manage projects in a fast-paced environment

• Strong Media & Entertainment background

At The New York Post we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

In addition to compensation, the company provides eligible employees a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce.

As an equal opportunity employer, the New York Post does not discriminate in hiring or the terms and conditions of employment because of an individual’s race, color, religion, national origin, age, disability, gender, sexual orientation, citizenship or any other characteristic protected by federal, state or local law. The New York Post will consider the provision of reasonable accommodations to known physical or mental disabilities of otherwise qualified applicants to enable them to participate in our application process and to effectively perform the essential functions of the job, unless doing so would impose an undue financial or operational hardship. ​

Pay Range: $150,000 - $200,000

At the New York Post, we’re passionate about providing readers with the best in National News, Sports, Entertainment, and Lifestyle like only the Post can – with wit, irreverence and authority.

OUR BRANDS: Include The New York Post ( : expert news, extensive, award-winning sports coverage, and insider commentary, Page Six ( : an influential leader in celebrity and entertainment news, : helping the on-demand generation discover the best streaming content, and Alexa ( : our luxury lifestyle print edition focused on the best in luxury fashion, real estate and travel.

OUR REACH: People love us. We are one of the largest growing digital networks, averaging over 90 million unique visitors a month! Our social footprint continues to expand across Facebook ( , Twitter ( , Instagram ( , TikTok ( , and YouTube ( , where our videos average 313 million monthly views.

OUR PEOPLE: The Post team is a group of diverse, creative, passionate minds – ever evolving and innovating. We believe news doesn’t have to be boring to be news… so we make sure it isn’t!

OUR GROWTH: An ever evolving multi-platform media company, we span print, digital, video, social, podcast, app, commerce/affiliate, original TV programming, and Post Sports+ ( , our newly launched Sports membership experience!

We’re growing. Come join us!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets