Customer Service Representative
Hanes CompaniesWinston Salem, NC, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionRespond to customer inquiries via phone, email, and chat Work closely with the sales and plant management team Provide accurate information about products and services Resolve customer complaints and issues in a timely manner Process orders, returns, and exchanges Maintain customer records and update account information Collaborate with other departments to ensure customer satisfaction Follow up with customers to ensure their issues are resolved Adhere to company policies and procedures Qualifications and Skills : High school diploma or equivalent (college degree preferred) Previous customer service experience Proficiency with computers and customer service software Strong multitasking and time management abilities Keen attention to detail Customer-focused mindset Effective communication and interpersonal skills Ability to work independently and collaboratively Adaptability in a fast-paced environment Strong organizational skills Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health / dental / vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more! Equal Employment Opportunity / Veterans / Disability Employer Powered by JazzHR
Hanes Companies , a division of Leggett & Platt (NYSE :
- LEG), is seeking a dedicated Customer Service Representative to join our team in Winston Salem, NC .
- As the leading distributor of industrial fabrics in the United States, our products are integral to a variety of sectors, including industrial packaging, building products, automotive, filtration, furniture, and mattress manufacturing.
- As a CSR, you will play a critical role in providing exceptional customer support, handling inquiries, and resolving issues efficiently.
Key Responsibilities :
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Customer Service Representative • Winston Salem, NC, US
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