Senior Manager, Executive Support

Senior Manager, Executive Support

Position Summary : Reporting to the Associate Director, Executive Support, the Senior Manager, Executive Support plays a key role in facilitating high-level interactions across the University and with external stakeholders. This involves working closely with senior University leadership, professional staff, academic departments, trustees, private foundations, corporations, political figures, global leaders, media representatives, and government agencies. The Senior Manager also serves as the primary backup to the Associate Director. This position requires exceptional judgment, strong judgment, adaptability, initiative, and decorum to ensure the Office of the President operates seamlessly and maintains the highest standards of professionalism.

Responsibilities :

• Executive Support :
• Deliver daily executive-level support to the University President and other senior leadership in the Office of the President.
• Manage and prioritize the calendar for the Chief of Staff to the President and Vice President for Campus Alignment, resolving conflicts and exercising independent judgement to handle matters quickly and tactfully.
• Assist in the management of incoming communications (e-mail, postal mail, telephone, etc.) ensuring the contact database is organized and accurate.
• Coordinate travel logistics by conducting extensive research to ensure that trips maximize efficiency and that all travel bookings are handled accordingly.
• Independently develop meticulously drafted and edited presentation materials, reports, agendas, and briefing documents for meetings and presentations.
• Utilize and maintain a database to provide ad-hoc reports from calendar, expense, and travel data, and synthesize this information as needed or requested.
• Office Management :
• Support presidential meetings with high-level preparation, coordination, and follow-through.
• Manage office inventory and upkeep, ensuring supplies and equipment are well-stocked, functional, and in top condition.
• Coordinate with reception and administrative staff to ensure smooth operations and a welcoming front-facing presence for the Office of the President.
• Provide support to the Associate Director, Executive Support, as needed in ensuring appropriate coverage of the Office of the President reception desk and phones.
• Assist in identifying, developing, and implementing improved processes, policies, and systems to streamline operations, using discretion and sound judgment.
• Maintain a confidential, service-oriented office environment that is responsive to the needs of both internal and external stakeholders.
• Special Projects :
• Support special projects as assigned, providing timely updates to relevant colleagues / team.
• Other duties as assigned.

Minimum Qualifications :

Additional Position-Specific Minimum Qualifications :

Preferred Qualifications :

Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.