Customer Service Representative

About Southwest Accessory Group

Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.

We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.

We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity.

Benefits

• Day Shift (No Overnights)
• Paid Holidays
• 401(k) Plan w / match
• Full benefit package including medical, dental, vision, life, disability and supplemental plans.
• PTO & Sick Time

About the role

The Customer Service Representative plays a vital role in ensuring a positive customer experience by serving as the primary point of contact between clients and the company. This role involves responding to inquiries, resolving issues efficiently, and maintaining strong customer relationships across phone, email, and chat support channels.

What you'll do

Qualifications

Physical Demands :

Sitting : 8-hour work shift

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at brandib@swadtx.com.

Work Environment & Schedule : Day Shift, Full Time, On-site

May occasionally require weekends or overtime

Classification : Non-Exempt

Salary / Hourly : Hourly

Department : Customer Service

Reports To : Inventory Manager

Salary Band : $23.00-25.00 DOE

The pay range for this role is :

23 - 25 USD per hour(DFW)

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