Lumber Yard Manager

The Lumber Yard Manager is responsible for ensuring and providing excellent customer service, performing and supervising the tasks involved in the overall operation of the lumber yard and associated equipment.   This is a full-time exempt position, scheduled on the day shift, 45 hours / week.

Mon - Fri 7am - 5pm.

This position will report to our New Castle store location.  Essential Functions :

• Embody the GHC culture of treating our team members as our #1 priority.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Maintain a positive presence in the yard by providing excellent customer service.
• Hold team members accountable for providing exceptional customer service.
• With help from the Store Manager give team members the support and guidance they need.
• Conduct one on one coaching sessions and meetings as needed with team members.
• Coach team members individually, with expectations and follow up.
• With guidance from Store Manager, help supervise, train and develop lumber yard team members on policies and procedures.
• Regularly walk the lumber yard to find and address issues.
• Ensure a clean, well-stocked and merchandised yard for customers.
• Work with sales team and lumber desk to efficiently coordinate daily deliveries.
• Keep customers, sales team, and management apprised of any delays or discrepancies.
• Perform a variety of duties, such as but not limited to; assisting customers loading and unloading lumber and building materials, building loads as needed, operating trucks and equipment, delivering materials to homes and job sites.
• Manually carry building materials onto job site.
• Building materials, including drywall are often heavy and awkward and require precise placement on the job site while avoiding damaging materials or the surroundings.
• Oversee performance of routine inspections and preventive maintenance, including cleaning on assigned equipment and trucks.
• Refer defects or repairs to the garage manager and general manager.
• Keep accurate daily inspection logs as required by law.
• Oversee inventory management by ensuring customers are loaded properly, checking in freight, performing routine cycle counts, etc.
• Make sure all truck license plates are current and required documentation is in each of the trucks.
• Other lumber yard tasks as required.
• These may include; maintaining store grounds, assisting customers, straightening and cleaning the yard, cycle counts, equipment maintenance, etc.
• Ensure that all products are invoiced before leaving the store or yard.
• Always continue to make customers a priority while performing other duties.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies :

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Position Type and Expected Hours of Work :

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