Navigator, New Student - Bilingual

General Summary

Who We Are

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers.

Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition.

And we were recently ranked as one of the Top Online Colleges in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment one where both students and employees feel they belong and are supported.

FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes.

We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values along with our commitment to student success, equity and excellence.

Who You Are

As the Bilingual New Student Navigator, you will report directly to and in conjunction with the Lead New Student Navigator to work in collaboration with Recruitment, Admissions & Orientation in supporting students from application through enrollment.

You will focus on helping students establish a connection at the institution and will work with students through their Navigate to-do list and cover topics including placement, academic advisor assignment, paying for college planning, and registration preparation.

You will be responsible for welcoming students to the college and providing an inclusive, proactive, and supportive experience for future FRCC students and will have a specific focus on working with students and their families who speak Spanish.

Please note : This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.

SALARY : $50,821 - $53,362 / annually

BENEFITS : Please click here to find more information about APT & Faculty Benefits

SELECTION PROCESS : Position will remain open until filled with a priority deadline of July 6, 2023. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Bilingual New Student Navigator .

Primary Duties

Support Students through the Enrollment Process :

Assist students through the enrollment process from time of completed application to the first Academic Advising appointment : Connect with newly admitted students to connect them to their appropriate next steps for enrollment and orientation.

Handle high volume of inbound and outbound calls to ensure timely outreach to new applicants.Provide consistent support in triaging calls and emails appropriately, as well as corresponding with students via chat, email and text message.

Verify degree program and assist students in changing their degree plan as needed.Assist in determining placement and entering scores into Banner.

Utilize the Career and Academic Communities to assign students to their Academic Advisor in Banner based off their program of study.

Document conversations within recruit / navigate to ensure quality assurance and unification of student messaging.Determine the correct department for routing or scheduling that meets the students needs : financial aid, cashiers, academic accommodations, advising, Military & Veterans Services, etc.

Process Prerequisite Override Forms for Guest Students.Assist with developing, revising, and updating processes to enhance the student experience.

Serve as an informational liaison between applicants and campus departments involved in student enrollment, including Financial Aid, Registrar, Career Services and Academic Advising

Support New Student Orientation :

• Attend and actively participate in all New Student Orientation training sessions
• Assist new students and their support systems in their transition to Front Range Community College by making them feel welcome and at home.
• Facilitate communications with incoming students, their support systems, and college offices regarding the Orientation program.
• Serve as a knowledgeable resource of all aspects of Front Range Community College and New Student Orientation.
• Assist Director and Coordinator in managing operations associated with the orientation program.
• Facilitate sessions at New Student Orientation

FRCC Knowledge :

• Develop and maintain knowledge of FRCC degrees, certificates, courses
• Develop and maintain knowledge of FRCC policies and procedures for admissions and enrollment.
• Participate in trainings and review information consistently to stay up to date on current processes and procedures.

Collaboration and Partnership :

• Build relationships with college partners including Advising, Registrar, Financial Aid, and many other departments to stay knowledgeable about practices and procedures and to best refer students.
• Collaborate with colleagues within the Enrollment Management and Student Success (EMSS) Division to ensure cross-departmental collaboration.
• Participate in department and division committees

Required Competencies

Diversity, Equity and Inclusion : Demonstrate behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions.

Embrace diversity, promote equity and create an environment of inclusion.

• Commitment to Values : Demonstrate leadership and collaborative behaviors and actions that support FRCC values. Promote an environment where equity creates opportunities for all students to achieve their educational goals.
• Student Success Focus : Make decisions that support a student-first culture.
• Change Catalyst : Ability to encourage others to seek opportunities for different and innovative approaches when addressing problems and opportunities.

Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understands that change is constant and requires flexibility.

• Communication : Communicate effectively with individuals with different backgrounds; ability to communicate in a way that is consistent, competent and confident while choosing words carefully and articulates expectations clearly.
• Motivation : Ability to inspire oneself and others to reach goals and / or perform to the best of their ability.
• Dynamic Mindset : Focus on building resilience in employees, promote innovation and creativity, and foster a commitment to professional growth.
• Collaboration : Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students.
• Data Analysis : Use data as a key component to assess performance towards goals supporting student success; use data to determine current trends and issues and predict future impacts to the students and / or college. Plan for the future.
• Relationship Building : Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty.
• Evaluation for Improvement : Review evaluations of programs and services and seek ways to improve performance where data reveals that achievement is not on track.

Implement changes and reassess; willingness to phase out programs and services that are not relevant to current and future needs.

Qualifications

Required Education / Training & Work Experience :

• Bachelor’s Degree
• Associates Degree with two years professional experience working with students at the college or K-12 levels
• One year of student affairs or customer service experience in higher education or K-12 setting.
• Knowledge and understanding of computer applications and internet use.
• Bilingual in Spanish and English

Welcoming. Respectful. Inclusive. Together, we are FRCC.