Desktop Support Engineer

Required Skills and Experience :

• Should have managed a Desktop Support / Field Services team which is spread across different locations.
• Strong understanding of SLAs and CPIs and ITIL concepts
• Working knowledge of the Customer ITSM Tool specially ServiceNow.
• Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.
• At least three years of experience in technical service delivery
• Proficient communication skills
• Demonstrated technical experience supporting mobile devices.
• Work experience and extensive knowledge of Windows builds and Software break / fix
• Working knowledge of PC Refresh
• Knowledge on Tablets or Rugged Laptops
• Troubleshooting skills on Hardware, Software.
• Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.
• Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
• Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break / fix and refresh activities as required by Customer.
• Remote Desktop support experience
• Work experience and extensive knowledge of Windows builds and Software break / fix.

PAY RANGE AND BENEFITS :

Salary Range* : $20-$23 on W2

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).