Regional Veterinary Business Operations Partner

Job Description

Job Description

Regional Business Partner

Location : On-site in New York City, NY or Boca Raton, FL

Employment Type : Full-Time, Exempt

Travel Requirement : The Role

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

We're looking for a Regional Business Partner to support 15–25 Petfolk Care Centers (PCCs) across our network. This role focuses on creating consistency, supporting leaders, and strengthening operational excellence across your region.

You're someone who thrives on building systems, developing people, and ensuring strong execution. You understand how a veterinary hospital operates — from daily huddles to end-of-day reviews — and you know how to use data and coaching to guide teams toward success.

Most importantly, you're a steady partner to local leaders, helping them grow, stay aligned, and deliver on Petfolk's mission to raise the standard of pet care.

What You'll Do

Leadership Development & Support

• Recruit, develop, and retain strong Pet Care Center leaders
• Provide coaching on KPIs, processes, and leadership practices
• Create individualized development plans and encourage growth
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
• Partner with Learning & Development to provide ongoing support

Operational Excellence

Regional Business Performance

Culture & Communication

Collaboration & Growth Support

Who You Are

Why You'll Love Petfolk

We're on a mission to create a better world for pets, their people, and the professionals who care for them. That means supporting leaders, building effective systems, and fostering a culture of excellence.

As a Regional Business Partner, you'll play a key role in ensuring our teams are set up to thrive — with clear expectations, the right tools, and strong support.

Compensation & Benefits

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.