Job Description
The Order Taker / Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as : Welcome to Earl of Sandwich, what would you like today?
ensuring that all entrée items are entered into the POS accurately and that payments are processed accurately, up-selling sides, desserts and drinks, and engage Guests in topics regarding the Company’s loyalty program and inviting Guests to provide their feedback using the Company’s online survey.
- Answers the telephone within 3 rings and with a smile in his / her voice
- Takes the Guests order and handles cash and credit transaction accurately
- General math skills
- Maintain Proper Cash Handling Procedures as defined by the Company
- Maintain all cash handling documentation for their drawer
- Enters order accurately into the POS system
- Handles Guests problems efficiently and in a friendly manner
- Demonstrates knowledge of the brand and menu items
- Suggestively sells additional menu items
- Greets Guests when they are entering and leaving to make them feel comfortable and welcome
- Maintains cleanliness and organization throughout the restaurant and ensures proper set up and / or breakdown of the entire restaurant including dining room, kitchen, prep areas and restrooms.
- Assists with stocking, cleaning and maintenance duties as needed
Requirements
- Communication - Conveys ideas and facts orally using language the audience will best understand.
- Ethics & Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
- Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Interpersonal - Gets along well with a variety of personalities and individuals.
- Listening - Understands and learns from what others say.
- Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Guest Oriented - Ability to take care of the guests’ needs while following company procedures.
Additional Info
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