Quality Program Manager

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary

Lead projects to identify and resolve issues in a timely and effective way in order to reduce cost to the business and increase customer satisfaction.

Responsibilities :

• Establish and improve systems to identify potential quality issues and verify actual issues
• Ensure failure analysis, corrective actions and preventative actions are effectively completed
• Own and drive action plans to resolve quality issues and prevent reoccurrence
• Report out to leadership and other stakeholders in a way that drives clarity and confidence in team execution
• Hold team members accountable to completion of assignments
• Drive metrics and data on quality issues and resolutions to demonstrate results
• Lead strategic projects to stand up reporting and process to measure and improve quality
• Thorough and effective communication and documentation
• Lead prioritization and tradeoff conversations with various stakeholders, including leadership, around software bugs / issues

Skills / Experience :

Education

Bachelor's degree and above

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.