Payment Operations Senior Manager

Company Overview :

NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

About the Role :

As the Senior Manager / Director, you will lead the end-to-end fintech and payments platform operations, ensuring platform stability, transaction accuracy, compliance, and operational scalability. You will manage a high-performing team (including direct ICs), drive strategic initiatives around process automation and operational controls, and act as a key cross-functional partner to Product, Engineering, Finance, Compliance, and Treasury. Your leadership will be pivotal in advancing platform reliability, financial integrity, and customer experience as we scale.

Responsibilities :

• Lead and oversee all fintech and payments platform operations including settlement, funding, reconciliation, billing, exception management, and payment platform integrations.
• Drive strategic improvements in operational efficiency through automation, enhanced controls, and process standardization.
• Manage and mentor individual contributors and cross-functional project teams.
• Serve as the escalation point for complex operational issues, incidents, and root cause analysis, ensuring timely resolution and continuous improvement.
• Partner closely with Technology and Product teams to oversee platform integration quality, issue debugging, and deployment readiness.
• Collaborate with Finance, Treasury, Compliance, and Merchant Support to ensure accurate transaction data, regulatory adherence, and seamless financial processes.
• Develop and maintain comprehensive documentation, dashboards, and reports to support audits, compliance, and leadership reviews.
• Monitor payment network updates, evaluate operational impacts, and drive proactive adjustments to maintain compliance and service quality.
• Lead cross-functional initiatives to scale payments capabilities supporting flexible card programs, merchant integrations, and claims processing.
• Represent operations leadership in executive forums and coordinate with stakeholders to align operational goals with broader business objectives.

Qualifications :