Help Desk - Help Desk Technician

IT Help Desk Technician

New Market, MD

Pay From : $45,000 Per Year

MUST :

Experienced Help Desk Technician

2+ Years of Experience in an IT support role

Experience with hardware components and troubleshooting

Experience with Windows Server Environments

Knowledge of TCP / IP, DNS and basic network administration

Experience with Microsoft Office

DUTIES :

Provide first-level support for IT-related inquiries and issues via phone, email, or in-person.

Analyze and troubleshoot hardware and software problems, ensuring timely resolution.

Assist with the configuration and deployment of computer systems and peripherals.

Monitor network performance and assist with network administration tasks.

Document all support interactions in the ticketing system to maintain accurate records.

Collaborate with other IT team members to resolve complex technical issues.

Stay updated on the latest technology trends and best practices in IT support.

• Progression Inc. is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
• #INDPRO