Assistant Director, Domestic Credentials

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Job Title :

Assistant Director, Domestic Credentials

Department :

Strategic Enrollment Undergraduate Admissions

The Assistant Director serves as the leader of the Domestic Credentials Evaluation area, managing operations as well as between 7-13 seasonal employees, who exercise independence in their decision making.

Reporting to the Associate Director of Undergraduate Admissions Operations, Domestic Credentials, the Assistant Director directly manages 7-13 seasonal employees who are 100% FTE for 7 months, in addition to providing direction to 4 full time staff members who report to the Associate Director.

The Assistant Director is responsible for hiring, training, on boarding, providing coaching and feedback, off boarding and then beginning that cycle again in a process that continues year round for seasonal employees who are an integral part of the Operations staff.

The Assistant Director's comprehensive performance management process includes on-going training, setting expectations through performance planning, provides on-going coaching / mentoring for staff;

motivates and encourages staff to help set priorities and assist in their own career development. Provides leadership in the hiring process of staff.

Leads training and on boarding of seasonal and full time staff.

Works closely with the Associate Director of Admissions Operations in the development of policies and procedures to deliver processing efficiencies with the overall objective of meeting Strategic Enrollment Management short and long-term goals.

Proposes processing solutions to undergraduate application-related issues. Serves as a program liaison with the OSU regional campuses, Young Scholars Program, and Ohio Prison Exchange Program.

• Reviews and edits evaluation materials; leads meetings; is an expert for escalated calls and email; develops training modules, delivers training;
• evaluates supporting documents to determine admissibility based on university policies; develops reports and communicates with partner units;

develops and manages process initiatives to improve efficiencies; conducts queries for quality assurance; posts communications in SIS.

Functions primarily as a domestic undergraduate application credentials leader, but also develops and maintains expertise in international educational systems, secondary and post-secondary educational structures, programs, policies, procedures, majors / academic unit requirements, and admission requirements.

Interprets and evaluates domestic and international high school and / or post-secondary education credentials based on thorough understanding of university policies and admission requirements for an application pool of 70,000+ applicants.

Consults with high school / college officials / post-secondary schools to resolve discrepancies, researches and maintains a thorough understanding of domestic education credentials.

Maintains expertise in using the PeopleSoft and OnBase systems to enter and update secondary and post-secondary school credentials.

Responds to inquiries via Salesforce to explain area policies.

Qualifications

Required :

• Bachelor's Degree or equivalent combination of education / experience; 5 years of relevant experience required; understanding of training principles and familiarity with higher education;
• previous supervisory experience, demonstrated proficiency in presenting and training; strong computer software proficiency (Microsoft Word, Excel, Access);

effective oral and communication skills; ability to lead operational initiatives, ability to interpret, analyze and summarize training needs within a large organization.

This position requires successful completion of a background check.

Desired :

Previous experience with Student Information Systems and OnBase. 8-12 years of relevant experience preferred.

Explore our extensive benefits

Work-life : Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events.

Retirement : State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.

Health : Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.

Time off : Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.

Financial : Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners.

Wellness : Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.