Claims Representative
About the role :
As a Claims Representative with TQL, you will be a vital part of the company's risk management and loss prevention efforts.
You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach.
This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.
What's in it for you :
- $17.50 - $19.50 / hr. + 401(k) with company match
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
- Advancement opportunities within structured career paths
- Monthly team competitions and contests
- Employee referral bonuses
- We win wherever we go - Voted a Fortune 100 Best Companies to Work for Workplaces USA (2023) and Forbes America's Best Employers (2022)
What you'll be doing :
- Research reported claims and determine validity of the claim
- Manage the documentation and submission process of each claim in your portfolio
- Diligently follow up on claims and insurance companies on behalf of TQL and our customers
- Collect all necessary documents and information to file, investigate and help resolve claims
- Contact carriers, insurance companies, salvage companies and internal / external customers regarding claims made by customers, receivers, or shippers
- Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need :
- Experience in claims, insurance, fraud or other related field preferred
- Strong, independent decision-making skills while maintaining great relationships with the sales department
- Ability to work quickly and handle requests
- Capable of meeting multiple deadlines occurring at the same time
- Ability to prioritize various requests and handle changing priorities
- Excellent organizational skills with strong attention to detail
- Good communication skills
- Strong customer service orientation
- Focused, positive attitude
Where you'll be : 4270 Ivy Pointe Blvd., Cincinnati, OH 45245
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