Patient Access Manager
This position is incentive eligible. Do you want to join an organization that invests in you as a Patient Access Manager? At Methodist Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Access Manager like you to be a part of our team.
Job Summary and Qualifications
As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department's services with the hospital's primary functions, develop / implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources / space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers. What you will do in this role :
Perform patient registration function when needed to ensure wait times are kept to a minimumModel AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.Ensure QA on registrations for all areas of RegistrationProvide continuous training for and communicates changes to existing employeesPrepare payroll and completes monthly work schedules as needed to ensure adequate staffing levelsFollow-up on patient complaints promptlyImplement and promote excellent customer serviceWork closely and professionally with outside agencies on special projects developed by the corporate officeInterview, hire, evaluate, and counsel Patient Access staff membersWhat qualifications you should have for this role :
Bachelor's Degree in Business or related field required.Minimum three years' experience in related area with two of these years being healthcare management experienceWe are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Access Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.