Patient Accounts Representative
- Full-time
Title : Patient Accounts Representative
Location : Chapel Hill, NC
Duration : 03 Months (High Possible for Extension)
Contract Type : Contract
Job Summary : Position Summary
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities
Greet and assist patients and visitors in a courteous and professional manner
Answer incoming calls and direct inquiries to the appropriate department or team member
Respond to patient billing questions, explain statements, and provide basic account information
Accept and process patient payments; provide receipts and documentation as needed
Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
Collaborate with billing, clinical, and administrative staff to resolve patient account issues
Maintain confidentiality of patient information in compliance with HIP nd institutional policies
Ensure desk and waiting area remain clean, organized, and professional
Qualifications
Education & Experience :
High school diploma or GED required
1-2 years of experience in a healthcare, dental, or customer service setting
Experience with patient billing systems, insurance processes, and EHR / EMR systems preferred
Background in both dental and medical billing environments strongly preferred
Skills & Competencies :
Strong interpersonal and verbal communication skills
Professional demeanor and commitment to providing excellent customer service
Ability to manage multiple tasks and prioritize in a busy environment
Proficient in Microsoft Office and comfortable working with databases and digital records
Detail-oriented with strong problem-solving and organizational abilities
Knowledge of HIP nd patient confidentiality requirements
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